Leasing and Occupancy Specialist II

7 days ago

New Britain, Connecticut, United States WinnCompanies Full time

Leasing and Occupancy Role Overview

We are seeking a skilled Leasing and Occupancy Specialist to join our team at WinnCompanies. In this role, you will be responsible for performing all day-to-day leasing and marketing activities related to apartment rentals, move-ins, re-certifications, and lease renewals.

Key Responsibilities

  • Interact with prospective and current residents to achieve maximum occupancy.
  • Generate and manage traffic, lotteries, wait lists, property tours, leasing apartments, qualifying prospects, and following up on prospects leads.
  • Prepare lease documentation applicable to program types, complete move-in paperwork, and procedures, maintain applicable databases, and ensure tour route, amenity areas, and show units are to company standard.
  • Deliver customer service that exceeds expectations for new and current residents. Educate and implement WinnCompanies programs, processes, and policies to new and current residents as applicable.
  • Review, prioritize, and distribute resident service requests as required. May assist with the planning and facilitation of property events or programs required by the mixed income program guidelines.
  • May assist on-site management with ensuring all marketing documents, supplies, reports, advertisements, and web content are current and updated as necessary based on property, regional or corporate initiatives.
  • Maintain relationships with area businesses, local housing offices, employers, and real estate brokers to generate new business or to maintain an extensive waiting list for all unit types.
  • Remain current with local events and hiring trends that may have an impact on the property.
  • Maintain knowledge and understanding of current and sub markets; to include competitors and customer demographics.
  • During the application or recertification process, responsible to gather appropriate documents by program types for residency approval submission to the appropriate person or third party vendor for review and approval.
  • Remain up to date with any/all federal, state, and/or other regulatory requirements and programs.

Requirements

  • High school diploma or GED equivalent.
  • 3-5 years of relevant work experience.
  • Previous Tax Credit experience.
  • Experience with various computer systems, including Microsoft Office.
  • Outstanding verbal and written communication skills.
  • Excellent customer service skills.
  • Superb attention to detail.
  • SHCM certification.
  • Strong organizational and time management skills.
  • Ability to work with a diverse group of people and personalities.

Preferred Qualifications

  • Associate's degree.
  • Bilingual in Spanish and English.
  • Experience with property management.
  • Experience in hospitality, customer service, sales, retail, or the restaurant industry.
  • Experience with Yardi or RealPage property management software.
  • Tax Credit Specialist or Certified Occupancy Specialist certifications.

Benefits

  • Generous time off policies.
  • 401(k) plan options with a company match.
  • Various Comprehensive Medical, Dental, & Vision plan options.
  • Flexible Spending Account, Dependent Care Flexible Spending Account, Health Savings Account options with HSA annual employer contribution.
  • Long Term Disability and voluntary Short Term Disability; Basic Term Life Insurance and AD&D; optional supplemental life insurance.
  • Health Expense Reimbursement program.
  • Tuition Reimbursement program and continuous training and development opportunities.
  • Wellbeing program.
  • Employee Assistance Program, & Commuter and Parking Reimbursement options.
  • Employee Corporate Discount Programs.
  • Flexible and/or Hybrid schedules are available for certain roles.
  • Employee Relief Program.

About WinnCompanies

We are a nationally recognized leader in apartment community management and development. Our team members are committed to helping people in the communities we serve and making a positive difference in their lives.

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