State Farm Insurance Customer Experience Representative

7 days ago


Lynn Haven, Florida, United States State Farm Insurance Full time

Job Title: State Farm Insurance Customer Experience Representative
Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Representative. In this role, you will be responsible for providing exceptional customer service to our clients by responding to their inquiries, resolving their issues, and ensuring that their needs are met.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, or chat
  • Resolve customer issues and complaints in a professional and efficient manner
  • Provide accurate and timely information regarding our insurance products and services
  • Process policy applications, renewals, and cancellations
  • Handle billing and payment inquiries

Requirements:

  • High school diploma or equivalent required; degree preferred
  • 1-2 years of customer service experience in the insurance industry
  • Excellent communication and interpersonal skills
  • Strong problem-solving and analytical skills
  • Ability to work in a fast-paced environment
  • Basic computer skills and proficiency in software applications

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment


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