Centralized Scheduling Representative
4 weeks ago
About the Role:
As a Centralized Scheduling Agent with the Gerald Auto Group, you will be an integral part of our team, providing exceptional customer service and scheduling appointments for our clients. This is a full-time position, requiring 40 hours of work per week, 5 days a week, with our offices open from 7:00am to 6:30pm, Monday to Friday, and 7:00am to 3:00pm on Saturdays.
We are seeking a highly professional individual with excellent phone and verbal communication skills, who can demonstrate a proven track record of customer service experience. If you are a goal-driven individual with a strong work ethic, this position may be an excellent career opportunity for you.
Key Responsibilities:
- Handle a high volume of inbound and outbound calls to our existing client base, assisting with scheduling appointments for our service departments.
- Provide exceptional customer service, ensuring that our clients receive a positive experience.
- Work collaboratively with our team to achieve our goals and objectives.
- Meet performance targets and contribute to the success of the team.
Requirements:
- Proven customer service experience (minimum 1-3 years).
- Excellent phone and verbal communication skills.
- Past experience with heavy inbound and outbound calls preferred but not required.
- A highly professional approach and appearance.
- MUST speak clearly and have a pleasant phone manner.
- A demonstrated dedication to customer service.
- The ability to instantly build rapport with clients.
- Being organized, self-disciplined, and a quick learner.
- Bilingual a plus but not required.
What We Offer:
- A competitive base salary.
- A monthly bonus based on individual performance.
- A positive and supportive work environment.
- Opportunities for career growth and development.
How to Apply:
Please submit your application, including your resume and a cover letter, to us. We look forward to hearing from you.
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