Centralized Scheduling Representative

4 weeks ago


North Aurora, Illinois, United States Gerald Auto Group Full time

About the Role:

As a Centralized Scheduling Agent with the Gerald Auto Group, you will be an integral part of our team, providing exceptional customer service and scheduling appointments for our clients. This is a full-time position, requiring 40 hours of work per week, 5 days a week, with our offices open from 7:00am to 6:30pm, Monday to Friday, and 7:00am to 3:00pm on Saturdays.

We are seeking a highly professional individual with excellent phone and verbal communication skills, who can demonstrate a proven track record of customer service experience. If you are a goal-driven individual with a strong work ethic, this position may be an excellent career opportunity for you.

Key Responsibilities:

  • Handle a high volume of inbound and outbound calls to our existing client base, assisting with scheduling appointments for our service departments.
  • Provide exceptional customer service, ensuring that our clients receive a positive experience.
  • Work collaboratively with our team to achieve our goals and objectives.
  • Meet performance targets and contribute to the success of the team.

Requirements:
  • Proven customer service experience (minimum 1-3 years).
  • Excellent phone and verbal communication skills.
  • Past experience with heavy inbound and outbound calls preferred but not required.
  • A highly professional approach and appearance.
  • MUST speak clearly and have a pleasant phone manner.
  • A demonstrated dedication to customer service.
  • The ability to instantly build rapport with clients.
  • Being organized, self-disciplined, and a quick learner.
  • Bilingual a plus but not required.

What We Offer:
  • A competitive base salary.
  • A monthly bonus based on individual performance.
  • A positive and supportive work environment.
  • Opportunities for career growth and development.

How to Apply:

Please submit your application, including your resume and a cover letter, to us. We look forward to hearing from you.



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