Airport Curbside Concierge Agent

4 weeks ago


Nashville, Tennessee, United States Bags Inc. Full time
Job Title: Airport Curbside Concierge Check-in Agent

Job Summary:

We are seeking a highly skilled and customer-focused Airport Curbside Concierge Check-in Agent to join our team at Bags, Inc. As a key member of our airport operations team, you will be responsible for providing exceptional service to airline passengers, handling and securing luggage, and ensuring a smooth check-in experience.

Key Responsibilities:

  • Immediately greet guests and provide a warm welcome
  • Assist guests with check-in of luggage, verifying flight itineraries and charging credit cards as needed
  • Process guest information, weigh bags, and tag luggage with destination tags
  • Provide boarding passes, luggage claim tickets, and receipts to guests
  • Secure luggage and maintain a positive, friendly attitude in a fast-paced environment
  • Manage payments, answer telephones, and respond to guest questions
  • Meet physical demands of the job, including lifting, carrying, and pushing luggage

Requirements:

  • Ability to work in early morning rotation and weekends
  • At least 6 months of experience in a face-to-face guest service position
  • Data entry and computer experience preferred
  • Excellent communication skills and ability to work in outside weather conditions
  • Knowledge of the airline or travel industry preferred
  • Must be eligible to work in the United States and pass pre-employment background and drug testing

Physical Requirements:

  • Ability to lift up to 70 lbs and push luggage cages
  • Must be able to stand for up to 8 hours and walk 50% of the time
  • Will consistently and regularly be required to lift, carry, reach, push, and pull up to 75 lbs

Appearance Guidelines:

Employees are expected to present a professional business-like image at all times, adhering to company appearance guidelines.

Equal Opportunity Employer:

Bags, Inc. is an equal opportunity employer committed to diversity and inclusion. We do not discriminate on the basis of race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability, or other protected characteristics.



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