Front Desk Representative

3 weeks ago


Jersey City, New Jersey, United States Marriott International Inc Full time

Job Summary

As a Front Desk Agent at Marriott International, you will be responsible for providing exceptional guest service and ensuring a seamless check-in and check-out experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to work in a fast-paced environment.

Key Responsibilities

  • Organize and confirm guest check-ins and check-outs, room reservations, requests, changes, and cancellations.
  • Secure payment and verify billing information.
  • Activate and file room keys, process guest requests, and relay messages.
  • Print contingency lists and maintain accurate records.
  • Identify and explain room features to guests, provide directions and information about property amenities and services.
  • Follow up on outstanding requests and resolve any issues.
  • Run and review daily reports and logs, complete designated cashier and closing reports.
  • Accept and record wake-up call requests and deliver to the appropriate department.
  • Count and secure bank at the beginning and end of shift.
  • Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges.
  • Notify Loss Prevention/Security of any guest reports of theft.

Requirements

  • Follow all company policies and procedures, report accidents and injuries, and ensure uniform and personal appearance are clean and professional.
  • Maintain confidentiality of proprietary information and protect company assets.
  • Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, and assist individuals with disabilities.
  • Speak with others using clear and professional language, answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others, support team to reach common goals.
  • Comply with quality assurance expectations and standards.

Benefits

This role offers a competitive hourly rate of $22.50 to $24.60, health care benefits, flexible spending accounts, 401(k) plan, earned paid time off and/or sick leave, life insurance, disability coverage, and other life and work wellness benefits.

About the Team

At Marriott International, we are committed to empowering guests to regain control and enhance their well-being when they need it most while traveling. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



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