Sales Support Specialist
1 week ago
As a vital member of our team, the Customer Experience Associate plays an essential role in providing exceptional service to our patrons. If you thrive in a dynamic environment and enjoy assisting others while collaborating with a team, this position is an excellent fit for you.
Key Responsibilities:
1. Welcome and engage all customers warmly to ensure they feel valued and appreciated.
2. Efficiently operate the cash register, handling sales transactions with a friendly demeanor to reduce customer wait times, adhering to all applicable laws regarding age-restricted products.
3. Maintain the cleanliness and organization of the store, ensuring that all areas, including the coffee station and food service area, are well-kept and inviting.
4. Monitor stock levels on the sales floor, in coolers, and freezers, ensuring that products are rotated and readily available to meet customer demands, striving for a 100% in-stock rate.
5. In food-centric locations, assist with food service operations, including preparation and safety protocols, to ensure a consistent shopping experience for our guests.
6. Perform additional tasks as assigned by the Store Manager.
7. Ability to fulfill the essential functions of this role with or without reasonable accommodations.
Collaborative Relationships:
Work closely with store team members, the Store Manager, District Manager, and various corporate personnel and vendors.
Qualifications:
Minimum Education: N/A
Preferred Education: High School diploma or GED
Minimum Experience: N/A
Preferred Experience: 3-6 months in retail or customer service
Licenses/Certifications: ServSafe/Food Safety certification is a plus but not required.
Essential Skills:
- Comfortable engaging with customers and team members
- High energy and enthusiasm
- Ability to transition between tasks efficiently
- Team-oriented with a willingness to assist others
- Basic computer skills are beneficial
Scheduling:
This role offers both part-time and full-time opportunities, requiring flexibility to work various hours, including weekends and holidays.
Physical Requirements:
- Ability to regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 40 pounds.
- Capability to stand or walk for extended periods, perform reaching, bending, squatting, twisting, and work in cooler environments.
Additional Information:
Specialized attire may be required in food service areas.
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