Field Service Technician
2 weeks ago
We are seeking a highly skilled and experienced Field Service Technician to join our team at Tennant Company. As a key member of our Service team, you will be responsible for maintaining, troubleshooting, and repairing our battery, engine-powered, and robotic cleaning equipment.
Key Responsibilities- Equipment Maintenance and Repair: Perform preventative maintenance and resolve complex problems by troubleshooting and repairing mechanical, electrical, hydraulic systems, and combustion engine issues on customer-owned Tennant products and similar competitor models.
- Territory Management: Own your territory and plan your daily schedule, including contacting customers to schedule all service activities, and ensure open communication with customers regarding service expectations, timeline estimates, billing, and future service needs.
- Record Keeping and Reporting: Create and maintain records of all service activities and business reporting documentation.
- Customer Service: Provide quality communication and craftsmanship to our customers, ensuring their satisfaction and loyalty.
- Collaboration and Training: Collaborate with internal partners such as sales, customer service, technical assistance, field service support, and other technicians to support your success and participate in comprehensive training programs.
- Education and Experience: High school diploma or equivalent, valid driver's license, and a minimum of 3 years of experience in troubleshooting and repairing combustion engines, mechanical and electrical systems, and using hand and power shop tools, equipment, and diagnostic devices.
- Preferred Qualifications: Vocational schooling in automotive/diesel/electrical, previous experience working on mobile equipment, and knowledge of working directly with customers.
- Lifting and Mobility: Must be able to lift 60 pounds, with most items weighing between 2 and 20 pounds. Occasionally may be required to lift items weighing up to 90 pounds. Assistance should be provided for items weighing over 60 pounds.
- Work Environment: Frequent sitting, standing, twisting, reaching, pushing, and pulling, bending, stooping, kneeling, or squatting daily. Driving a van to and from customer sites daily, including frequent driving time of 2+ hours daily.
- Competitive Salary and Incentives: Competitive salary and performance-based incentives structure.
- Excellent Benefits Package: Excellent benefits package, including comprehensive training program, company service vehicle, cell phone and tablet, uniforms, specialty tools, and more.
- Work-Life Balance: Monday-Friday schedule, with opportunities for work-life balance and career growth.
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