Storage Unit Rental Associate
4 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Storage Unit Rental Associate. In this role, you will be responsible for providing exceptional customer service, renting storage units, and selling merchandise to our customers.
Key Responsibilities- Provide comprehensive customer service, including leasing of storage units, responding to customer inquiries, and resolving conflicts in a professional and courteous manner.
- Answer phone inquiries from prospective tenants, convert phone inquiries into site visits, and provide information about the facility to prospective tenants.
- Maintain and strengthen relationships with current accounts, resolve contractual and operational issues, and perform tasks such as re-negotiation efforts and oversight of accounts.
- Prepare and send monthly tenant statements and other correspondence as necessary, perform timely and accurate collection of rent payments, and prepare pay or vacate notices.
- Conduct daily facility walks to ensure unit vacates, locks, condition, and maintenance needs are met, and report any damages or hazards to the Storage Manager.
- Assist with auctions of storage units as needed, collect, record, and deposit monies or cash equivalents, and complete incident reports as necessary.
- Accurately clock in/out at scheduled work times, report any maintenance required, and alert the supervisor to any unusual circumstances at the facility.
- Maintain a clean workstation, perform storage duties and responsibilities in a team environment, and maintain a neat, professional appearance at all times.
- Regular, consistent attendance during scheduled work hours and the ability to work overtime if requested.
- High school diploma or equivalent required; one to three months of related experience or training desirable.
- Valid state-issued driver's license and proof of insurance required.
- Able to read, write, and comprehend simple instructions, short correspondence, and memos in English.
- Able to effectively communicate in one-on-one and small group situations.
- Able to add, subtract, multiply, and divide using whole numbers to compute costs of parking and make change.
We offer a comprehensive benefits package, including medical, dental, vision, health savings accounts, and employer-provided life and AD&D insurance. We also offer paid holidays, paid sick leave, and paid vacation once eligibility requirements are met.
We are committed to a diverse and inclusive workplace and are an equal opportunity employer. We do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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