Salesforce Administrator

3 days ago


Omaha, Nebraska, United States Cordova Full time
Job Description

Cordova is seeking a highly skilled Salesforce Administrator to join our team. As a Salesforce Administrator, you will be responsible for providing support through the customization and configuration of the Salesforce Service Cloud, Customer Community Cloud, and custom applications. You will manage the Salesforce database and provide training and support to users.

Candidates must work in-office at one of our locations for at least 3 days per week. In this role, you'll get to:

  • Manage Salesforce security, including roles, profiles, sharing rules, workflows, and groups
  • Maintain and customize Service Cloud, Customer Community Cloud, Shield, and Knowledge applications
  • Build custom reports, dashboards, workflows, validation rules, and objects
  • Manage operational requests and ensure compliance with Case Management Governance Committee rules
  • Maintain database integrity and accuracy, including data cleansing and system optimization
  • Manage all technical resources and migration of data into Salesforce
  • Evaluate new releases of Salesforce to determine functionality requirements and provide detailed information on how changes will apply to all affected departments/users
  • Manage projects designed by the business units, performing discovery, building out the database, testing, implementing, and training
  • Administer 3rd-party applications integrated into Salesforce
  • Identify and troubleshoot issues and fix any resulting problems
  • Perform basic administration, including new user setup and offboarding
  • Manage operational processes using Orchestrate tool and complete annual review of processes to ensure usage and accuracy
  • Promote transition to lightning experience and address user concerns
  • Administer email templates and folders
  • Coordinate communication between departments to ensure stakeholder acceptance

We're looking for talent who:

  • Has knowledge of the Force.com platform
  • Has the ability to prioritize and coordinate multiple projects and competing work demands
  • Possesses the ability to see the 'big picture' while managing several small projects
  • Possesses the ability to work independently and be self-motivated
  • Has a minimum of a bachelor's degree in Business Administration, MIS, or related field
  • Has Salesforce Certification is preferred
  • Has a minimum of 3 years of experience in Salesforce Administration
  • Owns and manages relationships with stakeholders directly and works effectively with people at all levels in an organization


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