Community Outreach Specialist

7 days ago


Racine, Wisconsin, United States Halpin Staffing Services Full time
Job Summary

Halpin Staffing Services is seeking a highly motivated and customer-focused individual to join our team as an Intake Specialist. In this role, you will be responsible for providing exceptional service to limited income families, promoting initiatives that result in long-term self-sufficiency, and working in a fast-paced call center environment.

Key Responsibilities
  • Customer Service: Provide timely and effective support to customers, addressing their needs and concerns in a professional and courteous manner.
  • Intake and Screening: Screen and interact with applicants to determine their eligibility for services, ensuring accurate and efficient processing of applications.
  • Front Desk and Office Support: Perform general front desk and office-based tasks, including answering phones, responding to emails, and maintaining a clean and organized workspace.
  • Community Outreach: Develop and maintain relationships with community partners, promoting our services and initiatives to limited income families, elderly, and veterans.
Requirements
  • Customer Service Experience: Minimum 1 year of experience in a call center or office-based customer service environment, with a strong work history and excellent communication skills.
  • Passion for Community Service: A genuine passion for working with limited and low-income households, with a commitment to promoting long-term self-sufficiency.
  • Technical Skills: Proficiency in Microsoft Word and Excel, with the ability to learn and adapt to new software and systems.
  • Language Skills: Bi-lingual (English with Spanish or Hmong) language skills are a plus, but not required.
Compensation

$17 per hour for English speaking, $18 per hour for English/Spanish or English/Hmong speaking.



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