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Senior Commercial Operations Analyst
2 months ago
We are seeking a highly skilled Senior Commercial Operations Analyst to join our team at Kaleris. As a key member of our sales operations team, you will play a critical role in driving revenue growth and optimizing business processes.
Key Responsibilities- Develop and implement process efficiencies for all Navis sales teams
- Lead annual and quarterly forecast development, and potential to lead regularly scheduled forecast calls and check-ins with global sales leaders and team
- Define, implement, and manage cross-departmental training strategies and programs on sales operations systems and processes
- Serve as a trusted adviser to sales executives and their teams on pricing, product configuration, and commercial terms to support the sales effort
- Advise sales on objection handling techniques, alternative contract options, and/or value propositioning to help drive win rates
- Ensure compliance with published sales and business approval policies, and customer contracts
- Prepare contract schedules to accurately reflect commercial terms and partner with Contracts throughout the review and approval process
- Be a sales advocate & partner to internal organizations to understand complex sales issues
- Work with teammates and management to identify process improvement and/or sales training opportunities
- Manage day-to-day escalations that may arise through teams and present both short-term and long-term solutions to resolve the root cause of these issues to the business
- Potential to engage directly with customers or prospects through written and verbal communications
- Coach team members on how to provide excellent support to sales and potentially directly to clients through ongoing soft skill training
- Develop deal-tracking metrics, discounts, pricing, approvals, and deal KPIs
- 5-7 years of experience in technology sales, finance, revenue ops, deal desk, or order management
- Experience with both Perpetual and SaaS sales methodologies
- Understanding of Revenue Recognition standards
- Experience with Salesforce, Dealhub, FinancialForce, and Power BI
- Has developed and maintained standard deal desk processes, approval matrixes, and order terms
- Experienced working with a global team
- Competitive compensation package
- Full benefits package (medical, dental, vision) with option for HSA
- FSA and DCFSA
- Pet insurance
- Paid Time Off (FlexPTO, parental leave, volunteering time off)
- 401K (with employer match)
- Life/AD&D (paid for by Kaleris)
- Disability (LTD and STD plan paid for by Kaleris)
- Employee Assistance Program
- Career growth and mentorship
We are an equal-opportunity employer and value diversity at Kaleris. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.