Bakery Team Lead
4 weeks ago
As a Shift Leader at Insomnia Cookies, you will be responsible for leading our bakery team during nighttime operations. You will be the captain of our bakery, ensuring a productive and fun night for your store. Your hands-on leadership style should include building orders, suggestive selling, baking, and interacting with customers. You will also be responsible for taking pride in knowing that your prowess as a leading team member attributes to a successful shift.
Key Responsibilities:
Provide exceptional customer service and quality products to all of our guests throughout their experience within our bakeries
Support store leadership by maintaining operations during your shift, communicating pertinent information, monitoring production efficiency, holding the team accountable to company standards and procedures, and assisting in the training and coaching of team members
Prioritize and delegate tasks for baking, cashiering, packaging, and cleaning while leading the cookie crew team
Support and work alongside the Cookie Crew
Provide a safe, clean, working environment for our guests and staff and adhere to safe food handling practices
Manage cash handling and deposits
Requirements:
At least 1 year of working experience in a customer service focused role
Point of Sales systems experience
Outstanding communication, time management, and people skills
Outgoing/friendly/patient
Detail focused and results-oriented
Ability to lead-by-example and motivate others
Ability to lift up to 40 lbs.
Legally eligible to work in the United States
Must be 18 years or older to be employed
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