Technology Support Specialist

10 hours ago


Houston, Texas, United States Sunnova Full time
Job Summary

The Technology Support Specialist position at Sunnova is a critical role in providing exceptional customer service and technical support to our customers. As a Technology Support Specialist, you will be responsible for troubleshooting and resolving customer system complaints, providing education on normal system operation, and ensuring a seamless solution rendering experience for all customers and the Sunnova team.

Key Responsibilities
  • Reduce case load to Operations and Maintenance by remotely troubleshooting and resolving customer system complaints.
  • Accept and/or initiate the minimum required number of calls daily.
  • Help CSS I through passive education on responses to customer system complaints.
  • Provide extensive and exceptional customer service.
  • Maintain and improve quality results by following company standards and recommending improved policies and procedures.
Requirements
  • High School Diploma is a minimum requirement.
  • Minimum 3 years' experience in a customer service role supporting technology troubleshooting.
  • Ability to work at a computer and talk on the phone for 6-8 hours per day.
  • Strong written and verbal communication skills.
  • Detail oriented with the ability to multi-task.
  • Strong problem-solving skills.
  • Ability to work as a team member and interact with other departments.
  • Ability to work under pressure with strict time deadlines.
Preferred Qualifications
  • Bachelor's Degree is preferred.
  • Previous call center experience preferred.
  • Bi-lingual (English and Spanish) preferred.
Benefits
  • Comprehensive benefits, including medical, dental, vision, life insurance, healthcare flexible spending account, and 401(k) with employer match.
  • Competitive compensation & annual bonus.
  • Paid time off, including 10 holidays and Paid Parental Leave.
  • Complimentary garage parking in Houston.

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