Claims Leadership Executive

7 days ago


Chicago, Illinois, United States CNA Insurance Full time

At Continental Casualty Company, we're seeking a seasoned claims leader to drive superior business results and implement company initiatives across our general liability line of business. As a Complex Claims Director, you'll oversee a team of highly technical claims professionals and contribute to organizational profitability by driving productivity, managing expenses, and ensuring quality and customer service standards are met or exceeded.

Salary

The National base pay range for the Complex Claims Director role is $147,000 to $241,500, with salary determinations based on relevant work experience, skills, certifications, and location.

About the Role
  • Lead the work activities of medium to high severity specialized Claims Professionals and execute the Claims Leadership Playbook by setting and communicating expectations, providing direction and situational coaching, facilitating ongoing training and development, and managing employee performance.
  • Contribute to organizational profitability by driving productivity, managing expenses, ensuring appropriate use of vendors, overseeing and authorizing claim resolution strategies, and ensuring quality and customer service standards are met or exceeded.
  • Ensure customer satisfaction by holding team accountable to deliver high-quality and timely claim service, identifying service opportunities, and developing initiatives, processes, and training that contribute to a positive customer experience.
Requirements
  • Thorough knowledge of the insurance industry and the organization's products, policies, and procedures.
  • Ability to effectively recruit, lead, coach, develop, and retain talented claim professional and/or managers.
  • Advanced technical expertise in a specialized or highly complex line of business, business management acumen, investigation and claims resolution experience, expert knowledge of claims principles, practices, and procedures.
Benefits

CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional, and social well-being goals.



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