US Claims Operations Director

3 weeks ago


Chicago, Illinois, United States Argo Group Full time

Job Title: US Claims Operations Director

About the Role:

We are seeking an experienced US Claims Operations Director to join our team at Argo Group. As a key member of our leadership team, you will be responsible for overseeing third-party claim administrators handling claims on behalf of Argo. You will manage the sub-functions of Programs and Quality Assurance and lead a team of Claims Account Managers in providing exceptional claims results for our clients.

This is a challenging role that requires strong business acumen, broad management and leadership knowledge, and technical expertise related to specialty liability policies and claims resolution. If you have a passion for insurance and a proven track record of success in a similar role, we encourage you to apply.

**Key Responsibilities:**

  • Supervise and provide training, mentoring, and technical oversight to the department and administer oversight of TPA partners, including setting up new programs and negotiating favorable contract terms.
  • Monitor the quality of work performed by internal employees or TPAs adjusting claims for US programs to ensure superior claims results and compliance with Claims Administration Agreements and Claims Reporting Requirements.
  • Ensure industry-leading customer service and efficient claims resolutions with best financial outcomes.

**Requirements:**

  • Bachelor's Degree from an accredited university.
  • Minimum 10 years claims experience required.
  • Strongly prefer 3 years in a People Leadership capacity.
  • Experience managing specialty programs, TPAs, MGAs, and/or other outside vendors.
  • Experience conducting audits with a proven ability to communicate and present findings accordingly.
  • Advanced technical expertise related to specialty liability policies, claims resolution, and skills and knowledge of insurance and claims settlement principles, practices, and procedures.

Estimated Salary Range: $178,300 - $214,000 (Chicago metro area)



  • Chicago, Illinois, United States Garner Health Full time

    About the RoleThe Claims Operations Supervisor will play a vital role in driving excellent results and improving team performance. You will become an expert on Garner's product, claims processing standards, and member needs, serving as an escalation point for complex issues.This is a remote position, allowing you to work from anywhere, although some coverage...


  • Chicago, Illinois, United States CNA Insurance Full time

    Are you an experienced claims leader looking for a new challenge? We're seeking a Complex Claims Director to join our team at Continental Casualty Company. In this role, you'll oversee a team of highly technical claims professionals and contribute to organizational profitability by driving productivity, managing expenses, and ensuring quality and customer...


  • Chicago, Illinois, United States Jobot Full time

    Auto Claims Manager OpportunityAre you an experienced Auto Claims Manager or Director looking to take your career to the next level? We have a fantastic opportunity for you!About Us:Our company is a tech-driven insurance provider that's experiencing rapid growth. We're expanding our Property Damage Claims unit and seeking a seasoned professional to lead our...


  • Chicago, Illinois, United States Questor Consultants, Inc. Full time

    Job Title: Claims Manager Director\Company Overview: Questor Consultants, Inc. is a leading insurance carrier seeking an experienced D&O Claims Manager to lead a team of claims professionals.\Job Description: We are looking for a highly skilled professional with a background in Financial & Professional Liability claims to manage primary private & non-profit...


  • Chicago, Illinois, United States Berkshire Hathaway Specialty Insurance Full time

    Berkshire Hathaway Specialty Insurance (BHSI) is a strategic and trusted insurance partner that provides a broad range of commercial property, casualty, and specialty insurance coverages.As a Complex Claims Director, you will independently handle a diverse mix of complex claims consisting of employment practices liability and directors' and officers'...


  • Chicago, Illinois, United States Jobot Full time

    Job Overview:We are seeking an experienced Auto Claims Manager or Director to join our team as a Property Damage Resolution Leader. In this role, you will be responsible for overseeing the Auto Claims Unit, ensuring that all aspects meet quality standards and follow state-mandated claims handling guidelines.Company Benefits:Our company offers a comprehensive...


  • Chicago, Illinois, United States CNA Insurance Full time

    We are seeking an experienced Senior Claims Director to lead our major litigation unit within general liability at CNA Insurance. This role offers a unique opportunity for career growth and delivering superior business results.Key Responsibilities Lead the major litigation unit within general liability, overseeing complex claims management and driving...


  • Chicago, Illinois, United States Warrior Insurance Network Full time

    Job Overview:We are looking for an experienced Claims Management Team Director to join our team at Warrior Insurance Network. The successful candidate will have a strong background in auto claims handling and at least 5 years of supervisory experience.Key Responsibilities:Oversee the Casualty Claims unit and ensure compliance with State mandated claims...


  • Chicago, Illinois, United States Berkshire Hathaway Specialty Insurance Full time

    Job OverviewBerkshire Hathaway Specialty Insurance (BHSI) is a leading provider of commercial property, casualty, and specialty insurance solutions. As a Complex Claims Director, you will play a critical role in handling high-severity claims for our Financial Institutions and Commercial teams.The ideal candidate will have 7+ years of experience in financial...


  • Chicago, Illinois, United States Warrior Insurance Network Full time

    Job OverviewWe are seeking a highly skilled Casualty Claims Supervisor and Casualty Director to join our team. This role will be responsible for leading the direct supervision of the Casualty Claims unit, ensuring compliance with state mandated claims handling guidelines, and monitoring production, staff development, and file quality.


  • Chicago, Illinois, United States The Hartford Full time

    The Hartford is seeking an experienced Claims Data Lead to drive our end-to-end claims transformation initiative. This critical role will leverage real-time data to enhance automation and operational efficiency, reimagining claims processes through advanced data-driven solutions and IoT insights.About You:To succeed in this role, you'll bring a proven track...


  • Chicago, Illinois, United States CNA Insurance Full time

    At Continental Casualty Company, we're seeking a seasoned claims leader to drive superior business results and implement company initiatives across our general liability line of business. As a Complex Claims Director, you'll oversee a team of highly technical claims professionals and contribute to organizational profitability by driving productivity,...


  • Chicago, Illinois, United States First Chicago Insurance Company (FCIC) Full time

    First Chicago Insurance Company (FCIC) is seeking an experienced Auto Bodily Injury Claims Specialist to investigate and settle complex automobile bodily injury claims. The ideal candidate will have 3-5 years of casualty claims experience, knowledge of legal and medical terminology, and excellent negotiation and communication skills.We offer a competitive...


  • Chicago, Illinois, United States CNA Full time

    The ideal candidate will have thorough knowledge of the insurance industry, including commercial insurance laws and trends. As a Complex Claims Director, you will be responsible for:Key ResponsibilitiesLeads a team of specialized claims professionals in resolving complex claims activities.Develops and implements effective claim resolution strategies,...


  • Chicago, Illinois, United States Warrior Insurance Network Full time

    We are seeking a highly skilled and motivated Auto Bodily Injury Claims Handler to join our team at Warrior Insurance Network. As a Claims Specialist Trainee, you will be responsible for investigating and settling automobile bodily injury claims, including complex liability claims and casualty claims involving severe injuries.The ideal candidate will have 2+...


  • Chicago, Illinois, United States First Chicago Insurance Company (FCIC) Full time

    Job OverviewWe are seeking experienced CLAIMS PROFFESSIONALS to lead our non-standard auto claims team. With many years of experience in auto and especially non-standard auto related claims, you will be compensated as a professional.About the RoleClaims Management/Directors: Lead teams of claims professionals and make strategic decisions.Claims Supervisors:...

  • Senior Claims Manager

    4 weeks ago


    Chicago, Illinois, United States CNA Insurance Full time

    We're looking for an experienced claims leader to join our team as a Complex Claims Director. In this role, you'll manage a team of highly technical claims professionals and contribute to organizational profitability by driving productivity, managing expenses, and ensuring quality and customer service standards are met or exceeded.Key ResponsibilitiesManage...


  • Chicago, Illinois, United States Berkshire Hathaway Specialty Insurance Full time

    About the RoleWe are looking for a Complex Claims Resolution Leader to join our team in New York, Chicago, Boston, or Atlanta office.The Complex Claims Resolution Leader will oversee the evaluation and resolution of complex claims, including employment practices liability and directors' and officers' liability claims.Lead a team of claims professionals in...


  • Chicago, Illinois, United States First Chicago Insurance Company (FCIC) Full time

    Job Title: Auto Bodily Injury Claims ExpertEstimated Salary: $75,000 - $110,000 per yearFirst Chicago Insurance Company (FCIC) is seeking an experienced Auto Bodily Injury Claims Expert to join our team.The successful candidate will be responsible for investigating and settling complex automobile bodily injury claims. They will work closely with the Claim...


  • Chicago, Illinois, United States CNA Insurance Full time

    About the Job:We are seeking a highly skilled Complex Claims Director to lead our team in managing complex claims activities across our major litigation unit. The successful candidate will have a strong track record of driving business results, implementing company initiatives, and ensuring quality customer service.Main Responsibilities:Manage a team of...