US Claims Operations Director
3 weeks ago
Job Title: US Claims Operations Director
About the Role:We are seeking an experienced US Claims Operations Director to join our team at Argo Group. As a key member of our leadership team, you will be responsible for overseeing third-party claim administrators handling claims on behalf of Argo. You will manage the sub-functions of Programs and Quality Assurance and lead a team of Claims Account Managers in providing exceptional claims results for our clients.
This is a challenging role that requires strong business acumen, broad management and leadership knowledge, and technical expertise related to specialty liability policies and claims resolution. If you have a passion for insurance and a proven track record of success in a similar role, we encourage you to apply.
**Key Responsibilities:**
- Supervise and provide training, mentoring, and technical oversight to the department and administer oversight of TPA partners, including setting up new programs and negotiating favorable contract terms.
- Monitor the quality of work performed by internal employees or TPAs adjusting claims for US programs to ensure superior claims results and compliance with Claims Administration Agreements and Claims Reporting Requirements.
- Ensure industry-leading customer service and efficient claims resolutions with best financial outcomes.
**Requirements:**
- Bachelor's Degree from an accredited university.
- Minimum 10 years claims experience required.
- Strongly prefer 3 years in a People Leadership capacity.
- Experience managing specialty programs, TPAs, MGAs, and/or other outside vendors.
- Experience conducting audits with a proven ability to communicate and present findings accordingly.
- Advanced technical expertise related to specialty liability policies, claims resolution, and skills and knowledge of insurance and claims settlement principles, practices, and procedures.
Estimated Salary Range: $178,300 - $214,000 (Chicago metro area)
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