Customer Experience Specialist
6 days ago
As a key member of our team, you will play a crucial role in enhancing the student experience on campus. You will assist in the design, creation, and modification of Web sites, analyzing user needs to implement Web site content, graphics, performance, and capacity. Your expertise in software and web development will enable you to convert written, graphic, audio, and video components to compatible Web formats. You will also be responsible for identifying issues, developing solutions, and experimenting with new ideas to improve customer experience initiatives. Additionally, you will provide support through software and web development, working closely with project teams to ensure product specifications meet customer business requirements.
Key Responsibilities
- Participate in client needs assessment interviews and document findings
- Complete assigned software and web development tasks
- Produce and/or format website content
- Collaborate with project teams to ensure product specifications meet customer business requirements
- Perform other duties as assigned
- Identify and solve various pain points within the university and create solutions using various software
- Conduct qualitative interviews with students and other key stakeholders, develop customer journey lines and personas, and identify top customer pain points and problems worth solving
- Experiment and prototype solutions to test and validate top solutions
- Develop website landing pages to promote and test ideas across Customer Experience projects and create web apps to test and support a range of potential solutions
To excel in this role, applicants must demonstrate the following:
- Currently pursuing a bachelor's and/or minor degree in a relevant field (e.g. Computer Science Major or Minor, Information Technology, etc.)
- Portfolio of design work including web design, web apps, mobile apps, etc.
- Familiarity or proficiency with one or more core modern coding languages (e.g. JavaScript, Python, SQL, etc.)
- Proficiency in data technologies and tools (e.g. Microsoft Office, Miro, Asana, Qualtrics)
- Exceptional research and report writing abilities, with conciseness
- A bias for action, i.e., being able to decide, communicate, act with limited direction
- Excellent communication skills, both written and verbal
- Detail-oriented and capable of handling and interpreting complex data
- Strong problem-solving and critical-thinking abilities
- A collaborative mindset with a passion for enhancing the student experience on campus
Junior or Senior Preferred
Work Experience
3 Months of Directly Relevant Experience
Physical Demands
Typical office work environment
Base Rate Per Hour:
14.50
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