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Diamond & Jewelry Expert

2 months ago

Washington, United States James Allen Full time
Customer Service Representative

At James Allen, we strive to provide an exceptional shopping experience that exceeds our customers' expectations.

  • We offer a consultative approach, presenting merchandise and detailed information on features and benefits that fit the customer's needs.
  • We provide comprehensive training on diamonds, gemstones, and jewelry, as well as ongoing development opportunities to assist in the growth and advancement of your career.
Key Responsibilities
  • Develop a thorough understanding of James Allen's products and services.
  • Educate customers on diamonds, gemstones, and jewelry, ensuring that the customer receives the information that best fits their needs.
  • Create a customer-centric store environment that is inviting and engaging.
  • Build strong relationships with our customers and provide world-class service, celebrating life's special moments.
  • Proactively manage customer expectations, ensuring resolutions to unforeseen issues exceed customer expectations on all levels.
  • Accurately enter customer information and process orders efficiently, with strong attention to detail.
  • Maintain store inventory by adhering to customer service standards and inventory control procedures.
Requirements
  • Previous retail sales and customer service experience.
  • Previous fine jewelry or fashion jewelry experience preferred.
  • Flexibility to work traditional retail hours, including days, nights, weekends, and holidays.
  • Ability to work in a fast-paced environment and maintain excellence in listening, written, and verbal communications.
  • Ability to travel for training.
Benefits
  • Comprehensive medical, dental, vision, and prescription insurance (full-time team members).
  • 401(k) and Stock Savings Plan.
  • Paid vacation and holidays (full-time team members).