Insurance Policy Advisor
1 week ago
We are seeking a highly skilled Insurance Customer Service Agent to join our dynamic team at Leauxcal Insurance Agency LLC. As an Insurance Customer Service Agent, you will be responsible for providing exceptional customer service to our insurance company clients and policyholders.
Key Responsibilities- Contact clients to address concerns or complaints, provide solutions, and monitor the situation to ensure resolution.
- Verify client insurance coverage and provide evidence of insurance papers to policyholders.
- Track customer inquiries and follow up to ensure all questions are answered regarding customer policies.
- Respond to incoming calls regarding policy and insurance coverage concerns, as well as customer complaints and general questions.
- Process client policy modifications with accuracy based on provided data.
- A high school diploma or equivalent is required.
- A general understanding of insurance policies and schedules is preferred.
- Excellent active listening, interpersonal, and communication skills are essential.
- Previous customer service experience is necessary for this position.
- Familiarity with Microsoft Word, Excel, PowerPoint, and customer database systems is required.
Leauxcal Insurance Agency LLC is an independent insurance agency located in Lafayette. We are excited to bring on a new team member who shares our passion for delivering exceptional customer service.
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Insurance Policy Advisor
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