Key Holder Assistant

2 weeks ago


Miamisburg, Ohio, United States Rockys Ace Hardware Full time
Key Holder Job Summary

The Key Holder plays a vital role in the daily operations of our store, ensuring seamless customer service and store management in the absence of the Store Manager and Assistant Manager.

Key Responsibilities:
  • Open and close the store, maintaining a secure and welcoming environment for customers.
  • Oversee store team tasks, ensuring efficient workflow and high-quality customer service.
  • Assist in training store team members to achieve optimal performance and customer satisfaction.
  • Manage store inventory, maintain a clean and organized store environment, and oversee receiving and stocking of merchandise.
  • Work with management to achieve sales and productivity goals, and contribute to the development of ideas to increase store traffic.
  • Ensure end-caps, cross-merchandising, and feature displays are properly merchandised and maintained.
  • Provide exceptional customer service, resolving complaints in a timely and courteous manner.
  • Authorize acceptance of checks and process weekly hot sheets and price adjustments.
  • Attend mandatory monthly store meetings and participate in other responsibilities assigned by store management.
Requirements:
  • Excellent customer service skills and ability to work effectively in a team environment.
  • Strong communication and problem-solving skills.
  • Ability to multitask and prioritize tasks efficiently.
  • Basic math skills and accuracy with handling cash and receivables.

Rocky's Ace Hardware is an equal opportunity employer committed to diversity and inclusion. We offer a competitive hourly rate and opportunities for professional growth and development.


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