Medical Office Coordinator

2 weeks ago


Colleyville, Texas, United States Catalyst Physician Group Full time
Job Summary:

Catalyst Health Group is seeking a skilled Front Desk Representative to provide exceptional patient experience. As a key member of our team, you will be responsible for ensuring a smooth and efficient check-in process, responding to patient inquiries, and providing administrative support to our healthcare professionals.

Key Responsibilities:
  • Receive and direct phone calls, patients, and visitors, responding to routine inquiries and providing information about practice services and hours of operation.
  • Assist with patient registration duties, collecting and verifying insurance cards, and photocopying/scanning necessary documentation.
  • Schedule, confirm, and verify patient appointments, arrange follow-up visits, and referrals.
  • Verify patient insurance information by contacting insurance carriers or utilizing automated systems.
  • Receive, sort, and distribute mail to the appropriate department.
  • Scan patient documents into the EMR system.
  • De-escalate situations involving dissatisfied customers, offering patient assistance and support.
  • Provide clerical support to other departments and collaborate with the team.
Requirements:
  • High School Diploma or equivalent preferred.
  • Proficient interpersonal relations and communication skills.
  • 2+ years' experience in customer service or healthcare facility preferred.
Benefits:
  • Competitive compensation commensurate with experience.
  • Medical, Dental, Vision Insurance.
  • Health Savings account.
  • Life Insurance.
  • Holidays and PTO.
  • 401K.
  • Referral programs.


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