Lead Retail Customer Service Associate

2 weeks ago


Colleyville, Texas, United States FedEx Office Full time
Job Summary

We are seeking a highly skilled and experienced Lead Retail Customer Service Associate to join our team at FedEx Office. As a key member of our customer service team, you will be responsible for delivering exceptional customer experiences, providing expert advice, and ensuring seamless execution of customer orders.

Key Responsibilities
  • Provide exceptional customer service, ensuring a positive experience for all customers
  • Take customer orders, provide pricing information, and recommend FedEx Office products and services
  • Coordinate store activities, manage production flow, and ensure all production orders are completed on time
  • Operate equipment, manage inventory, and maintain a clean and organized workspace
  • Collaborate with team members to achieve sales goals and provide support as needed
  • Assist with training and development of new team members
  • Perform other duties as assigned by management
Requirements
  • High school diploma or equivalent education
  • 2+ years of specialized experience in customer service or a related field
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment, under substantial pressure
  • Ability to maintain attention and concentration for extended periods of time
  • Ability to work with minimal supervision
Preferred Qualifications
  • Experience in a leadership or supervisory role
  • Knowledge of FedEx Office products and services
  • Ability to lift 55 pounds and stand for extended periods of time

FedEx Office is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age, sex, pregnancy, disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.



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