Customer Service Liaison
2 days ago
We are seeking a highly skilled and detail-oriented Customer Service Liaison to join our team at Benjamin Franklin Plumbing. As a key member of our operations team, you will play a vital role in ensuring seamless communication between customers, field technicians, and support staff.
About the RoleThis is an exciting opportunity for a motivated individual to take on a dynamic position that combines customer service, technical expertise, and problem-solving skills. In this role, you will be responsible for managing emergency and non-emergency calls, dispatching field units, and coordinating schedules to meet customer needs.
Key Responsibilities- Receive and respond to emergency and non-emergency calls from customers
- Dispatch field units to appropriate locations using radio, phone, or computer systems
- Monitor the status of field units and coordinate their schedules to prioritize customer requests
- Provide accurate and timely information to field units regarding orders, traffic, obstacles, and requirements
- Enter data into computer systems and maintain records of calls, activities, and other relevant information
- Fast typing skills with experience in data entry are essential for this role
To succeed in this role, you must possess excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. A high school diploma or equivalent is required, and previous experience in customer service or dispatching is preferred.
BenefitsWe offer a competitive salary of $40.00 per hour, flexible scheduling, and opportunities for career growth and development. Our company values its employees and provides world-class training programs to help you succeed in your role.
Why Join Us?Becoming a part of our team at Benjamin Franklin Plumbing means joining a supportive and collaborative community of professionals who share a passion for delivering exceptional customer service. We are committed to providing ongoing training and development opportunities to ensure your success in your role.
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