Customer Service Operations Manager
2 days ago
At MOD, we don't just serve pizza - we make pizzas that make a difference. Our Restaurant Shift Supervisors play a vital role in delivering exceptional customer experiences.
Key responsibilities include:
• Leading by example, demonstrating MOD values and behaviors, and maintaining a service mindset.
• Creating a MOD vibe that meets customer expectations and partnering with General Managers to engage the community.
• Coaching Shift Supervisors to maintain high energy levels and a positive atmosphere during shifts.
• Demonstrating and training Squad members in operational standards and resources.
• Working with General Managers to develop and implement store tasks and strategies.
• Maintaining knowledge of operational standards and resources, and staying up-to-date with company initiatives.
MOD offers a competitive compensation package, including $16.35/hour, and an incredible tip share program. Our Restaurant Shift Supervisors average almost $4/hour in tip earnings. Additionally, MOD offers a range of benefits, including paid sick time, paid vacation, free pizza and salad, pet insurance, discounted gym membership, free counseling sessions, and more.
MOD is a fair chance employer. We believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact applicantADA@modpizza.com.
At MOD, we're committed to supporting our employees' growth and development. Over 70% of MOD Leaders are promoted internally, and we offer ongoing training and mentorship opportunities. If you're passionate about delivering exceptional customer experiences and making a difference in your community, we encourage you to explore this opportunity.
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