Customer Service Operations Manager

2 days ago


Prescott Valley, Arizona, United States MOD Pizza Full time
MOD Restaurants is a force for good in the lives of the people they employ and the communities they serve. We believe companies can contribute to a world that works for and includes everyone.

At MOD, we don't just serve pizza - we make pizzas that make a difference. Our Restaurant Shift Supervisors play a vital role in delivering exceptional customer experiences.

Key responsibilities include:

• Leading by example, demonstrating MOD values and behaviors, and maintaining a service mindset.

• Creating a MOD vibe that meets customer expectations and partnering with General Managers to engage the community.

• Coaching Shift Supervisors to maintain high energy levels and a positive atmosphere during shifts.

• Demonstrating and training Squad members in operational standards and resources.

• Working with General Managers to develop and implement store tasks and strategies.

• Maintaining knowledge of operational standards and resources, and staying up-to-date with company initiatives.

MOD offers a competitive compensation package, including $16.35/hour, and an incredible tip share program. Our Restaurant Shift Supervisors average almost $4/hour in tip earnings. Additionally, MOD offers a range of benefits, including paid sick time, paid vacation, free pizza and salad, pet insurance, discounted gym membership, free counseling sessions, and more.

MOD is a fair chance employer. We believe in creating a world that works for and includes everyone. To request a reasonable accommodation to complete an application, job interview, and/or to otherwise participate in the hiring process, please contact applicantADA@modpizza.com.

At MOD, we're committed to supporting our employees' growth and development. Over 70% of MOD Leaders are promoted internally, and we offer ongoing training and mentorship opportunities. If you're passionate about delivering exceptional customer experiences and making a difference in your community, we encourage you to explore this opportunity.

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