Customer Service Director for Ironsprings Store

1 week ago


Prescott, Arizona, United States Ironsprings Store (Ironsprings & Gail Gardner Way - Prescott, AZ) Full time

Embark on a rewarding career as the Customer Service Director for our esteemed Ironsprings Store located at Ironsprings & Gail Gardner Way in Prescott, Arizona.

About Us:

We are a reputable organization dedicated to making a positive impact in our community. Our mission is to provide exceptional customer service while fostering a supportive work environment that encourages growth and development.

Job Summary:

We seek an experienced and results-driven Customer Service Director to lead our sales floor team in achieving daily, monthly, quarterly, and yearly goals for profit, revenue, and production. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of the store, managing a high-performing team, and ensuring excellent customer service to donors and customers.

Main Responsibilities:
  • Leadership and Team Management: Direct and motivate a team of Retail Sales Associates to achieve set sales goals and objectives.
  • Daily Operations: Execute the retail operations plan, manage inventory, reconcile paperwork, and maintain store standards.
  • Customer Service: Ensure that all customers receive exceptional service, address concerns, and resolve issues in a professional manner.
  • Store Maintenance: Oversee the maintenance of the store, including custodial duties and visual merchandising.
  • Training and Development: Provide regular mentoring, training, and coaching to develop skills of Retail Sales Associates.
Requirements:

To be successful in this role, you will need:

  • High School Diploma or Equivalent: A minimum of 1 year of experience in retail management, with a focus on customer service and team leadership.
  • Strong Communication Skills: Excellent communication and interpersonal skills, with the ability to build rapport with customers, employees, and vendors.
  • Technical Skills: Proficiency in Microsoft Office Suite and basic math skills.
  • Adaptability: Ability to adapt to changing circumstances, prioritize tasks, and meet deadlines.
Benefits:

We offer a comprehensive benefits package, including:

  • Competitive Salary: $17 per hour.
  • Medical, Dental, and Vision Plans: We provide a range of medical, dental, and vision plans to ensure your health and well-being.
  • 401(k) Plan: Participate in our 401(k) plan and enjoy the security of a retirement savings plan.
  • Paid Time Off: Enjoy paid time off, including vacation days, sick leave, and holidays.


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