Customer Service Representative

3 weeks ago


Orlando, Florida, United States NBCUniversal Full time

About the Job

We are seeking a skilled Customer Service Representative to join our Peacock customer support team. As a key member of our team, you will be the first point of contact for Peacock viewers via social platforms, chat, email, and more.

Key Responsibilities

  • Provide exceptional customer service support for viewers through various channels.
  • Manage social media platforms to craft creative responses to customer inquiries.
  • Maintain customer satisfaction ratings based on explicit criteria.
  • Serve as the front line for technical issues, outages, and escalations.
  • Become an expert in all Peacock platforms, including mobile applications, websites, TV apps, and devices.
  • Troubleshoot technical issues to ensure seamless streaming and viewability.
  • Maintain accurate and up-to-date account and billing information.
  • Participate in efficient daily workflow processes and quality programs to ensure high levels of accuracy and customer support.

Requirements

  • Strong written and verbal communication skills.
  • Excellent typing, phone, and computer navigation skills.
  • Proficiency with social media platforms and digital streaming services.
  • Flexibility to work a hybrid schedule, including mornings, evenings, weekends, and overtime as needed.


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