Customer Service Representative
3 weeks ago
About the Job
We are seeking a skilled Customer Service Representative to join our Peacock customer support team. As a key member of our team, you will be the first point of contact for Peacock viewers via social platforms, chat, email, and more.
Key Responsibilities
- Provide exceptional customer service support for viewers through various channels.
- Manage social media platforms to craft creative responses to customer inquiries.
- Maintain customer satisfaction ratings based on explicit criteria.
- Serve as the front line for technical issues, outages, and escalations.
- Become an expert in all Peacock platforms, including mobile applications, websites, TV apps, and devices.
- Troubleshoot technical issues to ensure seamless streaming and viewability.
- Maintain accurate and up-to-date account and billing information.
- Participate in efficient daily workflow processes and quality programs to ensure high levels of accuracy and customer support.
Requirements
- Strong written and verbal communication skills.
- Excellent typing, phone, and computer navigation skills.
- Proficiency with social media platforms and digital streaming services.
- Flexibility to work a hybrid schedule, including mornings, evenings, weekends, and overtime as needed.
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