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Guest Services Ambassador

2 months ago

San Antonio, Texas, United States Estancia Del Norte Full time

**Job Summary**

Estancia Del Norte is seeking a highly skilled Guest Services Agent/Shuttle Driver to provide exceptional customer service and transportation solutions to our guests. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to work in a fast-paced environment.

**Key Responsibilities:**

  • Greet guests upon arrival and departure, ensuring a warm and welcoming experience.
  • Assist guests with luggage and transportation needs, providing timely and efficient service.
  • Operate shuttle van to transport guests to and from designated locations, maintaining a safe and clean vehicle.
  • Provide information about hotel amenities and local attractions, enhancing the guest experience.
  • Handle guest inquiries and complaints in a professional and courteous manner, resolving issues promptly.
  • Assist with check-in and check-out procedures, ensuring a seamless experience.
  • Maintain accurate records of shuttle usage and guest interactions, providing valuable insights for improvement.

**Requirements:**

  • High school diploma or equivalent.
  • Valid driver's license and clean driving record.
  • Excellent customer service and communication skills.
  • Ability to work flexible hours, including weekends and holidays.
  • Knowledge of the local area and attractions.
  • Ability to lift up to 50 pounds.
  • Must be able to pass a background check and drug test.

**Salary:** $16.00 per hour.