Operations Manager

3 days ago


Victorville, California, United States Amazon Stores Full time
Job Summary

We are seeking an experienced Operations Manager to join our team at Amazon Stores. As an Operations Manager, you will play a key role in maintaining our customer expectations and ensuring customer orders are delivered at the right time, to the right location.

Key Responsibilities
  • Support, mentor, and motivate your team to achieve exceptional customer service and delivery performance.
  • Lead large-scale projects with site and regional impact, driving improvements through data-driven decisions and analytical problem-solving.
  • Create and implement productivity plans through forecast reviews, determining productivity requirements, and partnering with other Leaders to load balance.
  • Manage safety, quality, productivity, and customer delivery promises, collaborating with all support teams to develop plans to meet business objectives.
  • Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.
  • Work in an environment where the noise level varies and is subject to variable temperatures and weather (delivery stations include outside loading departments, and grocery locations include refrigerated environments).
  • Work a flexible schedule (weekends and/or overnight shifts).
Basic Qualifications
  • 3+ years of employee and performance management experience.
  • Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
  • Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
Preferred Qualifications
  • 1+ years of performance metrics, process improvement or lean techniques experience.
  • Experience managing a team of 2+ salaried employees and 70+ indirect employees.
  • Experience scoping, leading, and implementing process improvements through Lean Six Sigma and/or Kaizen.
  • Demonstrated problem-solving skills and analytical skills.
  • Excellent customer service skills, communication skills, and interpersonal skills.
  • A Bachelor's or Master's Degree in Engineering, Operations, Supply Chain/Logistics, or a related field.

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