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Medical Office Coordinator

2 months ago

Garden Grove California, United States RadNet Orange County Full time
Job Summary

RadNet Orange County is seeking a highly skilled and customer-focused Medical Receptionist to join our team. As a Medical Receptionist, you will be the first point of contact for patients and will be responsible for providing exceptional customer service, ensuring a smooth and efficient patient experience.

Key Responsibilities:
  • Greet and register patients in a friendly and service-oriented manner.
  • Obtain or verify proper insurance and patient information, collect signatures and ensure accuracy and completion of necessary documentation.
  • Collect and log all co-pays and fees.
  • Answer and transfer incoming phone calls.
  • Schedule, reschedule or cancel new or current patients, confirm appointments and notify staff of changes when necessary.
  • Give patients appropriate orientation for preparatory and safety protocols, and provide directions to facilities if needed.
  • Coordinate with the back-office staff for timely and effective care of patients.
  • Demonstrate competency regarding the need to safeguard patient property and Patient Health Information.
  • Safeguard any on-site medications in accordance with Company policies, procedures and any legal requirements.
  • Demonstrate respect for company property, including any cash and patient financial information on site or on patient portals.
  • Be responsive to the needs of others by exhibiting and maintaining professional behavior toward patients and coworkers.
  • Demonstrate respect for patient boundaries and cultural sensitivities during all interactions.
  • Demonstrate ability to interact diplomatically and sympathetically with patients, their families, and the public in a clinical setting.
  • Demonstrate ability to establish, nurture, and maintain cooperative working relationships.
Requirements:
  • High School Diploma or GED.
  • Intermediate to advanced computer skills.
  • Strong multitasking and communication skills.
  • Experience providing exceptional customer service.
  • Medical terminology knowledge and recent medical/radiology office experience is preferred.
What We Offer:
  • A dynamic and team-focused work environment.
  • Opportunities for professional growth and development.
  • A competitive hourly rate of $17.00.
  • A comprehensive benefits package.