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Store Operations Manager Trainee

2 months ago

Daly City, California, United States CarMax Full time

POSITION SUMMARY:

The Store Operations Manager Trainee is accountable for overseeing the operational aspects of one or more designated retail locations. This role is focused on fostering an outstanding experience for both associates and customers, in line with the values of CarMax. The position will involve working at various retail locations after the completion of training.

KEY RESPONSIBILITIES:

  • Oversee comprehensive store operations, emphasizing associate development, financial performance, and customer satisfaction, particularly in the sales process and budget oversight.
  • Analyze reports and trends to uncover business opportunities and areas for improvement.
  • Demonstrate financial accountability through effective management of profit and loss statements.
  • Identify waste reduction opportunities and implement process enhancements that benefit both customers and associates.
  • Conduct interviews, hire, train, and promote team members to support operational needs and organizational growth.
  • Foster positive associate engagement and development through timely feedback, including individual meetings, performance evaluations, and the Annual Performance Review process.
  • Guide the senior management team in establishing strategic direction for the store, providing vision and motivation to the team.
  • Lead the implementation of company and store initiatives to ensure consistent execution and ongoing improvement.
  • Manage daily operations by interpreting and enforcing policies and procedures.
  • Address and resolve issues raised by customers and associates.
  • Facilitate and engage in meetings and conference calls.

QUALIFICATIONS:

  • Ability to manage multiple tasks in a dynamic, fast-paced environment.
  • Effective communication skills, both verbal and written, in interactions with customers and associates across various departments.
  • Proficient in reading, interpreting, and documenting data to maintain accurate records.
  • Capability to make independent decisions regarding critical business matters.
  • Skill in identifying business opportunities and proposing enhancements.

EDUCATION AND EXPERIENCE:

  • Minimum of 5 years of management experience, preferably in retail.
  • Completion of training provided by CarMax.
  • Bachelor's Degree is advantageous.
  • Intermediate proficiency in PC applications.