Operations Service Manager
2 days ago
Burlington is seeking a highly skilled Operations Service Manager to join our team. As a key member of our store leadership team, you will be responsible for managing the overall operations of the store, including customer service, cash handling, and inventory management.
Key Responsibilities:
- Manage the Customer Service and Cashier teams to ensure excellent customer service and compliance with company policies and standards.
- Provide guidance and coaching to Customer Service Supervisors to ensure they meet customer service expectations and maintain a smooth customer flow at the registers.
- Oversee the receiving process, including the continuous flow process, and partner with the Receiving Supervisor to maintain accurate inventory.
- Support the Store Manager and others in areas including staffing, sourcing, interviewing, training, and succession planning.
- Assist in the management of other store operations areas as needed.
Requirements:
- 3+ years of Retail Management or Store Operations experience at an Off Price, Big Box, Specialty or medium to large-sized, multi-unit retail organization.
- Ability to work a flexible schedule, including early mornings, nights, weekends, holidays, and required travel.
- Ability to lift and move boxes weighing up to 40 lbs.
- Comfortable utilizing scheduling and reporting computer software.
What We Offer:
- Competitive wage
- Flexible hours
- Associate discount
- Medical, dental, and vision coverage
- Life and disability insurance
- Up to 12 days of paid time off annually
- Up to 8 paid holidays
- Paid sick time
- 401(k) plan
Burlington is an equal opportunity employer committed to workplace diversity. If you are a motivated and results-driven individual who is passionate about delivering excellent customer service, we encourage you to apply for this exciting opportunity.
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