Nutella Cafe Operations Manager
5 days ago
Ferrero International S.A. is a family-owned multinational company with a progressive and global outlook. Our iconic brands, such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno, and Kinder Surprise, are loved by generations around the world. With a presence in over 50 countries and products sold in more than 170, we are a leading player in the global confectionery market.
Our CultureWe believe in nurturing a diverse and inclusive culture where all employees feel welcome and appreciated. We celebrate the unique talents and abilities of our people, providing them with the means to succeed personally and professionally. Our multicultural and innovative work environment is what makes us stand out.
About the RoleThe Assistant General Manager will work under the supervision of the General Manager, overseeing the operations of the Nutella Cafe. Key responsibilities include:
- Supervising restaurant employees and ensuring excellent execution in all areas of operations and customer service
- Partnering with the GM to properly staff the cafe
- Assisting with human resources-related duties, such as administering payroll, hiring, performance issues, and employee appraisals
- Training newly hired employees and existing employees when new training is required
- Participating in profit effectiveness and ensuring a safe and secure environment
The Assistant General Manager will be responsible for:
- Scheduling and completing shift line-ups
- Continually supervising and coordinating activities concerning shift operations
- Improving performance and increasing customer experience levels in food preparation, kitchen, and storeroom areas
- Maintaining a high standard of customer satisfaction during the shift
- Reacting immediately to coaching opportunities to improve a negative customer situation
- Maintaining a high standard of cleanliness and sanitation of the cafe environment
- Properly executing and enforcing all food safety requirements and practices
- Maintaining a secure and safe cafe environment
- Monitoring the planned and daily maintenance of equipment and physical plant
- Responding appropriately to failure equipment / unplanned activities
- Developing shift managers to improve their shift management ability
- Using shift tools to set-up, monitor, and improve performance during the shift
- Supporting coordination of the cafe's inventory
- Assisting in hiring, performance improvement process, training, and evaluating staff
- Analyzing and reporting on budgets, including profit and loss
- Purchasing or requisitioning food items, supplies, or equipment as approved with GM
To be successful in this role, you will need:
- 3-4 years of experience in a fast casual or casual restaurant setting
- An Associate's Degree in hospitality and restaurant management, or a related field, or a combination of education and experience that yields the required knowledge/skills
Ferrero is a company that values consumers, quality, and care. We are dedicated to crafting brilliant results for consumers around the world. If you share our values and are passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.
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