Nutella Cafe Operations Manager

5 days ago


Chicago, Illinois, United States Ferrero International S.A. Full time
About Ferrero International S.A.

Ferrero International S.A. is a family-owned multinational company with a progressive and global outlook. Our iconic brands, such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno, and Kinder Surprise, are loved by generations around the world. With a presence in over 50 countries and products sold in more than 170, we are a leading player in the global confectionery market.

Our Culture

We believe in nurturing a diverse and inclusive culture where all employees feel welcome and appreciated. We celebrate the unique talents and abilities of our people, providing them with the means to succeed personally and professionally. Our multicultural and innovative work environment is what makes us stand out.

About the Role

The Assistant General Manager will work under the supervision of the General Manager, overseeing the operations of the Nutella Cafe. Key responsibilities include:

  • Supervising restaurant employees and ensuring excellent execution in all areas of operations and customer service
  • Partnering with the GM to properly staff the cafe
  • Assisting with human resources-related duties, such as administering payroll, hiring, performance issues, and employee appraisals
  • Training newly hired employees and existing employees when new training is required
  • Participating in profit effectiveness and ensuring a safe and secure environment
Main Responsibilities

The Assistant General Manager will be responsible for:

  • Scheduling and completing shift line-ups
  • Continually supervising and coordinating activities concerning shift operations
  • Improving performance and increasing customer experience levels in food preparation, kitchen, and storeroom areas
  • Maintaining a high standard of customer satisfaction during the shift
  • Reacting immediately to coaching opportunities to improve a negative customer situation
  • Maintaining a high standard of cleanliness and sanitation of the cafe environment
  • Properly executing and enforcing all food safety requirements and practices
  • Maintaining a secure and safe cafe environment
  • Monitoring the planned and daily maintenance of equipment and physical plant
  • Responding appropriately to failure equipment / unplanned activities
  • Developing shift managers to improve their shift management ability
  • Using shift tools to set-up, monitor, and improve performance during the shift
  • Supporting coordination of the cafe's inventory
  • Assisting in hiring, performance improvement process, training, and evaluating staff
  • Analyzing and reporting on budgets, including profit and loss
  • Purchasing or requisitioning food items, supplies, or equipment as approved with GM
Requirements

To be successful in this role, you will need:

  • 3-4 years of experience in a fast casual or casual restaurant setting
  • An Associate's Degree in hospitality and restaurant management, or a related field, or a combination of education and experience that yields the required knowledge/skills
About Ferrero

Ferrero is a company that values consumers, quality, and care. We are dedicated to crafting brilliant results for consumers around the world. If you share our values and are passionate about delivering exceptional results, we encourage you to apply for this exciting opportunity.



  • Chicago, Illinois, United States Ferrero Full time

    About FerreroFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the Ferrero...


  • Chicago, Illinois, United States Ferrero Full time

    Job Location: ChicagoCompany Overview:Ferrero is a family-owned enterprise with a truly progressive and global perspective, featuring iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno, and Kinder Surprise. As the affection for our brands continues to expand, so does our international presence. Represented in over 50 nations,...


  • Chicago, Illinois, United States Ferrero Full time

    Job Location: ​Chicago​Company descriptionFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products...


  • Chicago, Illinois, United States Ferrero Full time

    Company descriptionFerrero is a family-owned company with a truly progressive and global outlook and iconic brands such as Nutella, Tic Tac, Ferrero Rocher, Raffaello, Kinder Bueno and Kinder Surprise. As the love for our brands continues to grow, so too does our global reach. Represented in more than 50 countries, with products sold in more than 170, the...


  • West Chicago, Illinois, United States Tropical Smoothie Cafe Full time

    About Tropical Smoothie CafeWe're a fast-paced, customer-focused cafe that's passionate about serving up delicious, made-to-order smoothies, wraps, flatbreads, and bowls that boost our customers' moods. Our team is dedicated to providing an exceptional experience for every guest, every time.Why Work for Tropical Smoothie Cafe?We offer a dynamic work...

  • Operations Manager

    7 days ago


    Chicago, Illinois, United States Hard Rock Full time

    Job Summary:As an Operations Manager at Hard Rock, you will be responsible for leading a team of hourly staff members to develop them into brand ambassadors. This role requires strong leadership and coaching skills to mentor and guide team members to achieve successful performance.Key Responsibilities:Team Development: Serve as a mentor and coach to develop...


  • Chicago, Illinois, United States Playbound Playground and Cafe Full time

    About Playbound Playground and CafeAt Playbound Playground and Cafe, we are passionate about creating joyful and enriching experiences for children and families. Our platform is dedicated to fostering creativity, connection, and fun through innovative play that inspires imagination and strengthens family bonds. Whether at home, in the community, or at...


  • Chicago, Illinois, United States OfficeLuv Full time

    About the RoleOfficeLuv is seeking a highly skilled and detail-oriented Part-Time Barista to join our team and support our client's Workplace Experience team. As a Barista, you will be responsible for the day-to-day operations of the office cafe, ensuring a seamless and productive experience for employees.Key ResponsibilitiesCafe Operations: Prepare custom...

  • Grill Cook

    5 days ago


    Chicago, Illinois, United States Estelle's Cafe & Pub, LTD. Full time

    Job OverviewEstelle's Cafe & Pub, LTD. is seeking a skilled and experienced Fry/Grill Cook to join our team. As a key member of our kitchen staff, you will be responsible for preparing and cooking a variety of menu items to a high standard.Key Responsibilities:Prepare and cook menu items to order, using commercial fryers and grills.Maintain a clean and...

  • Shift Leader

    6 days ago


    West Chicago, Illinois, United States Tropical Smoothie Cafe Full time

    About Tropical Smoothie CafeWe're a fast-paced, customer-focused cafe that's passionate about serving up delicious, made-to-order smoothies, wraps, flatbreads, and bowls that boost our customers' moods. Our team is dedicated to providing an exceptional experience for every guest, every time.Why Work for Tropical Smoothie Cafe?We offer a dynamic work...

  • Cafe Team Member

    2 weeks ago


    Chicago, Illinois, United States Boomi Inc Full time

    About Boomi and Our Unique CultureAre you eager to join a rapidly expanding organization where your contributions truly matter? At Boomi, we strive to enhance the world by connecting individuals and businesses seamlessly. Our award-winning integration and automation platform empowers organizations to thrive in the modern business landscape. Here at Boomi,...


  • Chicago, Illinois, United States Intellis LLC Full time

    Cafe Service Associate - LincolnAs a key member of our Food & Beverage team, you will play a vital role in providing exceptional service to our members and guests. Your responsibilities will include:Shift Management: Maintain accurate end-of-shift notes, manage inventory lists, and ensure proper restocking procedures are followed.Service Excellence: Deliver...

  • General Manager

    4 days ago


    Chicago, Illinois, United States Compass Group, North America Full time

    About the RoleWe are seeking a highly skilled General Manager to lead our restaurant operations and drive excellence in service and experience. As a key member of our team, you will be responsible for identifying, motivating, training, and developing your team members to deliver exceptional service.Key ResponsibilitiesDesign, manage, and own the overall...


  • Chicago, Illinois, United States Intellis LLC Full time

    Cafe Service Associate - LincolnPosition OverviewAs a key member of the Food & Beverage team, you will play a vital role in providing exceptional service to our members and guests. Your responsibilities will include ensuring a welcoming atmosphere and maintaining a thorough understanding of our food and beverage offerings.Primary ResponsibilitiesMaintain...


  • Chicago, Illinois, United States Intellis LLC Full time

    Cafe Service Associate - LincolnAs a vital member of our Food & Beverage team, you will play a key role in providing exceptional customer service to all patrons. Your responsibilities will include professional greetings, maintaining customer accounts, and possessing a thorough understanding of Intellis LLC's food and beverage offerings.Key...


  • Chicago, Illinois, United States Intellis LLC Full time

    Cafe Service Associate - LincolnAs a key member of our Food & Beverage team, you will play a vital role in providing exceptional service to our members and guests. Your responsibilities will include:Primary Responsibilities:Maintaining detailed end-of-shift notes and inventory lists.Ensuring a high standard of service is upheld at all times.Leading the...


  • Chicago, Illinois, United States Panera Bread Full time

    About Panera BreadAt Panera Bread, we're passionate about serving up more than just great food. We're dedicated to creating a welcoming and inclusive environment where our customers and team members feel valued and supported.Job SummaryWe're seeking an experienced and motivated Assistant General Manager to join our team. As an AGM, you'll play a key role in...


  • Chicago, Illinois, United States Intellis LLC Full time

    Cafe Service Associate - LincolnPosition OverviewAs a key member of the Food & Beverage team, you will play a vital role in providing exceptional service to our members and guests. Your professional demeanor and extensive knowledge of our offerings will ensure a memorable experience for all.Primary ResponsibilitiesMaintain detailed end-of-shift...


  • Chicago, Illinois, United States Compass Group USA Full time

    Job SummaryWe are seeking a highly skilled and experienced General Manager to lead our cafe operations and drive excellence in service and experience. The successful candidate will be responsible for identifying, motivating, training, and developing team members to deliver exceptional service and drive innovative hospitality.Key ResponsibilitiesDesign,...

  • Executive Director

    19 hours ago


    Chicago, Illinois, United States Playbound Playground and Cafe Full time

    About Playbound Playground and CafeWe are a dynamic and innovative company dedicated to creating engaging experiences for children and families. Our mission is to make play an essential part of family life, helping children learn, grow, and thrive while deepening the connections among family members.Role OverviewWe are seeking an experienced and visionary...