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Process Improvement Specialist
2 months ago
Peraton is seeking a Knowledge Management Lead to support the Department of State's Bureau of Diplomatic Security, specifically within the Directorate of Cyber and Technology Security, Office of Cyber Monitoring and Operations, Monitoring and Incident Response Division (DS/CTS/CMO/MIRD).
Location: Arlington, VA.
Key Responsibilities:
- Collaborate with MIRD leadership to pinpoint opportunities for enhancing process and knowledge management.
- Engage in a thorough analysis of team processes to discover avenues for increased efficiency and collaboration.
- Develop and execute strategies for process and knowledge management enhancements.
- This may involve refining customer interaction workflows, automating reporting processes, and implementing initiatives to boost productivity and teamwork.
- Support the project management lead with ongoing initiatives, particularly those aimed at advancing cybersecurity, such as integrating new tools, streamlining processes, and enhancing operational effectiveness.
- Gather and present insights on process enhancements and project status.
- Reports may encompass internal metrics, Federal Information Systems Management Act (FISMA) data, and performance indicators established by higher management to drive improvements.
- Convert verbal descriptions of processes into visual diagrams or other graphical formats to facilitate the identification of enhancements.
- Establish measurable metrics to illustrate trends in process improvements over time and report on advancements.
- Understand and address the needs of information end-users, ensuring organized content is easily accessible through platforms like SharePoint.
- Track the utilization of knowledge management resources, evaluating their effectiveness and managing related initiatives.
- Lead efforts to cultivate a culture of knowledge sharing and management within the organization.
- Oversee the classification, indexing, storage, and accessibility of all organizational knowledge, including various document types.
- Design and sustain a comprehensive knowledge management framework, promoting knowledge sharing through operational processes and systems.
- Examples of knowledge to be managed include, but are not limited to: annual and quarterly FISMA artifacts, standard operating procedures (SOPs), technical standard operating procedures (TSOPs), Knowledge Base (KB) articles, concept of operations documents, quarterly performance metrics, internal and external SharePoint pages, inter-divisional product sharing, onboarding/training materials, etc.
- Exhibit a proactive mindset, outstanding communication abilities, and a commitment to enhancing processes, knowledge management, and project management within the organization.
Required:
- Bachelor's degree with 9 years of relevant experience, Master's degree with 7 years of experience, or a High School diploma with a minimum of 13 years of experience.
- Possession of an active PMP certification, or the capability to obtain PMP certification within 6 months of employment.
- Demonstrated experience in process improvement, knowledge management, and project management.
- Experience in cybersecurity organizations is preferred.
- Exceptional written and verbal communication skills.
- Highly organized and proactive in approach.
- U.S. citizenship with an active Secret security clearance and the ability to secure a final Top Secret clearance.
- Certifications in ITIL, Agile methodologies, and cybersecurity (e.g., Security+, CISSP, etc.) are preferred.
Peraton is a next-generation national security company that drives missions of consequence across the globe and into the farthest reaches of the galaxy. As a leading mission capability integrator and transformative enterprise IT provider, we deliver trusted, highly differentiated solutions and technologies to safeguard our nation and allies. Peraton operates at the critical intersection of traditional and nontraditional threats across all domains: land, sea, space, air, and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Our employees tackle the most challenging issues facing our customers every day.