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Member Concierge Representative

2 months ago

Houston, Texas, United States Apex Health Solutions Full time
Job Summary

We are seeking a highly skilled and compassionate Member Concierge Representative to join our team at Apex Health Solutions. As a key member of our client-facing team, you will play a critical role in providing exceptional service to our clients and their members.

Key Responsibilities
  • Compliance and Regulatory Expertise: Ensure adherence to HIPAA/PHI regulations and maintain confidentiality of sensitive information.
  • Client Communication: Effectively communicate with clients and their members, providing clear and concise information to resolve inquiries and concerns.
  • Quality and Productivity: Meet or exceed productivity standards, ensuring timely completion of tasks and maintaining a high level of quality in all interactions.
  • Team Collaboration: Work collaboratively with internal stakeholders to achieve departmental goals and objectives.
  • Professional Development: Participate in ongoing training and development opportunities to enhance skills and knowledge.
Requirements
  • Education: High School Diploma or equivalent; Bachelor's Degree in a healthcare-related field preferred.
  • Experience: One year of customer service experience in a call center required; experience in a healthcare plan or pharmacy call center preferred.
  • Skills: Positive phone demeanor, excellent written and verbal communication skills, bilingual (English and Spanish), and proficiency in Microsoft Office and Windows.
Competencies
  • Adaptability: Ability to adapt to changing work environments and priorities.
  • Communication: Excellent verbal and written communication skills, with the ability to express ideas and thoughts clearly and concisely.
  • Dependability: Demonstrated reliability and responsibility in meeting commitments and deadlines.
  • Quality: Commitment to delivering high-quality work products and services.
  • Quantity: Ability to meet productivity standards and achieve established goals.
  • Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively with internal stakeholders.
About Apex Health Solutions

Apex Health Solutions is a leading provider of value-based risk contracting solutions to payers and providers. Our mission is to improve patient quality, satisfaction, and overall cost of care through innovative and effective solutions.