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Patient Services Coordinator

2 months ago

Boulder Colorado, United States Rocky Mountain Cancer Centers Full time
About the Role

We are seeking an experienced Patient Services Coordinator to join our team at Rocky Mountain Cancer Centers. As a key member of our front office staff, you will play a vital role in ensuring the smooth operation of our clinic and providing exceptional patient care.

Responsibilities
  • Schedule follow-up appointments and manage patient flow in a high-volume clinic setting.
  • Cancel or reschedule appointments as needed, notifying patients and clinic personnel.
  • Arrange for patients to receive financial counseling as required.
  • Maintain patient confidentiality and adhere to clinic policies and procedures.
  • Cover for other front office functions as needed and provide support to colleagues.
  • Schedule outpatient appointments, testing, and hospital admissions as requested.
  • Communicate with patients about test scheduling and preparation requirements.
  • Answer incoming calls, relay messages, and respond to emergency and urgent calls in a timely manner.
  • Perform operator functions, including triaging calls and connecting patients with clinical staff.
  • Greet patients and visitors, obtain necessary forms, and update demographic and insurance information.
  • Collect co-pays, deductibles, and other out-of-pocket amounts at the time of visit.
Requirements
  • High school diploma or equivalent required.
  • At least 3 years of office experience, preferably in a medical setting.
  • Excellent communication and computer skills, with proficiency in Microsoft Office.
Work Environment

The work environment may include exposure to communicable diseases, toxic substances, and other conditions common to an oncology/hematology clinic environment.

What We Offer
  • A competitive salary and benefits package.
  • A dynamic and supportive work environment.
  • Opportunities for professional growth and development.