Customer Service Representative
21 hours ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional service to our customers, handling various transactions, and ensuring a positive experience for all who interact with us.
Key Responsibilities:
- Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Process customer transactions, including issuing IDs, processing applications, and administering vision, driver, and in-car road tests.
- Work collaboratively with colleagues to achieve team goals and objectives.
- Stay up-to-date on policies, procedures, and regulations to ensure accurate and efficient service delivery.
Requirements:
- Customer service experience in a fast-paced environment.
- Excellent oral and written communication skills.
- Flexibility to work a variety of shifts, including weekends.
- Strong organizational, time management, problem-solving, and multitasking skills.
About Us:
The Virginia Department of Motor Vehicles is a dynamic and customer-focused organization dedicated to providing exceptional service to the public. We are committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion.
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