Front Office Supervisor

1 day ago


Tuscaloosa, Alabama, United States KSL Resorts Full time

Job Title: Front Office Supervisor

Estimated Salary: $60,000 - $80,000 per year

Job Summary

We are seeking a highly motivated and experienced Front Office Supervisor to join our team at KSL Resorts. The successful candidate will be responsible for overseeing the front office operations, ensuring exceptional guest service, and leading a team of dedicated professionals.

Duties and Responsibilities
  • Maximize revenue through effective management of room inventory, monitoring no-shows, and encouraging creative upselling.
  • Ensure seamless check-in and check-out processes, guaranteeing a warm welcome to our guests.
  • Collaborate with the Housekeeping Department to improve guest services and foster cross-departmental communication.
  • Implement strategies to maintain high levels of customer satisfaction and loyalty.
  • Coordinate daily activities with the hotel management team and Front Office staff through regular meetings.
  • Spend most of the shift on the desk, ensuring high-level guest service and coaching/counseling agents as needed.
  • Stay aware of Fire and Emergency procedures and the Front Office's responsibilities in emergencies.
  • Adhere to Security policies and procedures and ensure these guidelines are followed.
  • Attend all required hotel meetings and trainings.
  • Perform other duties as requested.
Requirements and Qualifications
  • A minimum of 2 years of experience in a supervisory role within the hospitality industry.
  • Prior experience in front office operations, including reservations, reception, and concierge services.
  • Excellent leadership and communication skills, with the ability to motivate and guide a team.
  • Proven track record of delivering exceptional guest service and improving customer satisfaction ratings.
  • Able to work effectively in a fast-paced environment and adapt to changing situations.


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