Front-Line Service Representative

5 days ago


Tuscaloosa, Alabama, United States Alabama Credit Union Full time

Job Summary: We are seeking a dedicated Member Experience Representative to join our team at Alabama Credit Union. In this role, you will provide exceptional customer service, engage with members, and build relationships to meet their financial needs.

Key Responsibilities:

  • Assist members with opening new accounts and provide a relationship-building experience.
  • Help members with loan requests and financial transactions, including cash handling and negotiable instruments.
  • Provide information about products and services to members to meet their financial needs.
  • Accurately and efficiently handle basic financial transactions, such as deposits and withdrawals.
  • Meet sales and service goals to drive business growth.

Requirements:

  • High school diploma or equivalent.
  • Excellent customer service skills.
  • Cash handling experience.
  • Good computer skills, including Microsoft Office and web-based applications.
  • Ability to follow procedures and describe products and services to members.
  • Ability to work in a fast-paced environment and adapt to changing priorities.

Preferred Qualifications:

  • One to three years of similar or related experience.
  • Bilingual (Spanish) is a plus.

Working Conditions:

This is a front-line, customer service position that requires strong interpersonal skills, confidentiality, and discretion. The incumbent will work in a fast-paced environment and be required to sit, stand, walk, see, hear, reach, and use fine motor coordination for activities such as using standard office machines.



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