Resort Operations Manager
3 weeks ago
Job Title: Resort Operations Manager
Estimated Salary: $65,000 - $85,000 per year
About the RoleKSL Resorts is seeking a skilled and experienced Resort Operations Manager to oversee the day-to-day operations of our resort. The successful candidate will be responsible for ensuring that all aspects of the resort run smoothly, efficiently, and in accordance with company standards.
Main Responsibilities- Manage and monitor front office department activities, ensuring employees adhere to Trail Guides, employee handbook, and hotel policies/procedures.
- Recruit and retain top talent, focusing on excellent customer service and quality training.
- Act as manager on duty, dealing with complaints, problem-solving, disturbances, special requests, and other issues that may arise.
- Monitor and enforce asset controls, maintaining accurate logs and informing Front Office staff of daily activities, group arrivals, and special requests.
- Be informed about the Guest Recovery program and ensure adherence by authorized staff members.
- A bachelor's degree in Hospitality Management or a related field.
- A minimum of 3 years of experience in a management role within the hospitality industry.
- Proven track record of delivering exceptional results and improving operational efficiency.
- Excellent leadership and communication skills, with the ability to motivate and guide a team.
- Able to work effectively in a fast-paced environment and adapt to changing situations.
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Hotel Operations Manager
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