Resort Operations Manager

3 weeks ago


Tuscaloosa, Alabama, United States KSL Resorts Full time

Job Title: Resort Operations Manager

Estimated Salary: $65,000 - $85,000 per year

About the Role

KSL Resorts is seeking a skilled and experienced Resort Operations Manager to oversee the day-to-day operations of our resort. The successful candidate will be responsible for ensuring that all aspects of the resort run smoothly, efficiently, and in accordance with company standards.

Main Responsibilities
  • Manage and monitor front office department activities, ensuring employees adhere to Trail Guides, employee handbook, and hotel policies/procedures.
  • Recruit and retain top talent, focusing on excellent customer service and quality training.
  • Act as manager on duty, dealing with complaints, problem-solving, disturbances, special requests, and other issues that may arise.
  • Monitor and enforce asset controls, maintaining accurate logs and informing Front Office staff of daily activities, group arrivals, and special requests.
  • Be informed about the Guest Recovery program and ensure adherence by authorized staff members.
Qualifications and Requirements
  • A bachelor's degree in Hospitality Management or a related field.
  • A minimum of 3 years of experience in a management role within the hospitality industry.
  • Proven track record of delivering exceptional results and improving operational efficiency.
  • Excellent leadership and communication skills, with the ability to motivate and guide a team.
  • Able to work effectively in a fast-paced environment and adapt to changing situations.


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