Social Media Content Reviewer

4 weeks ago

Boise, Idaho, United States Teleperformance USA Full time
Job Summary

Teleperformance USA is seeking a skilled Social Media Content Moderator to join our team. As a Social Media Content Moderator, you will be responsible for reviewing user-generated content on our clients' platform to ensure it meets community guidelines. This role requires strong emotional intelligence, resilience, and attention to detail. If you are a social media enthusiast with excellent digital technology skills, we encourage you to apply.

Key Responsibilities
  • Review content to determine community guidelines are met while upholding a high standard of accuracy and quality
  • Participate in frequent refresher training to always implement correct policies
  • Comply with the performance indicators or parameters defined by the specific client's operation
  • Review, classify, and/or eliminate highly sensitive content, uploaded by users, according to the parameters defined by the client
  • Investigate and resolve complex issues regarding content within agreed-upon turnaround times and standards of quality
  • Comply with corporate confidentiality policies and the proper handling of customer information to guarantee the security of the information
  • Participate in continuous training programs established by the company for optimal development in the role
  • Comply with all the orders, instructions, procedures related and complementary to the role
  • Able to moderate traumatic, sensitive, and potentially offensive content
  • Provide trends and insights to develop improvements to the overall processes and provide recommendations for process, policy, and product improvements
  • Remain up to date on key workflow changes, operational guidelines, policy updates, and Community Standards

Requirements
  • Experience navigating internet websites, including social media, commercial websites, etc.
  • Strong spelling, grammar, and reading skills
  • Strong emotional intelligence and resilience
  • Comfortability reviewing internet content that may be deemed inappropriate and/or contain explicit material
  • Attention to detail
  • Ability to be flexible in order to meet changing business needs (days off/hours)
  • Logical problem-solving skills
  • Availability to work various shifts
  • Experienced with Windows operating systems
  • Strong computer skills with the ability to use multiple windows and/or programs at the same time
  • Ability to type 25 wpm
  • Over 18 years of age
  • High School Graduate or GED or higher (proof required to be provided)
  • Predictable and reliable attendance
  • Onsite Position

About Teleperformance
Teleperformance is a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer.

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