Patient Care Coordinator

1 week ago


Maple Grove, Minnesota, United States North Memorial Health Full time

Overview of the Role

The Patient Flow Assistant at North Memorial Health plays a vital role in ensuring seamless operations within the care center. This position is dedicated to providing ongoing support to patients and their families by executing reception and administrative tasks while facilitating the workflow for healthcare professionals. The Patient Flow Assistant actively contributes to achieving Customer Safety Goals by safeguarding patient privacy, ensuring accurate patient identification, and upholding infection control protocols. Additionally, this role enhances communication among care providers and promptly responds to patient alerts by notifying the appropriate personnel. The individual in this position consistently embodies the mission, vision, values, and guiding principles of North Memorial Health.

Key Qualifications

Educational Background

• A high school diploma or equivalent is required.

Professional Experience

• A minimum of 1 year of experience in health unit coordination, scheduling, or registration within a healthcare setting is preferred.

• Demonstrated ability to take initiative, be self-driven, and perform independently with accountability and reliability.

• Strong organizational skills with a keen attention to detail.

• Proficient in computer applications, including Microsoft Office and internet navigation.

• Excellent communication skills, with the ability to articulate ideas and information clearly and concisely in both written and verbal formats, tailored to the audience.

• Proven capability to manage conflicts positively, with an understanding of and responsiveness to the needs and feelings of others.

• Commitment to delivering high-quality customer service and adapting to diverse personalities and situations.

• Ability to maintain standards of quality, safety, and infection control.

• Proficiency in reading, writing, and speaking effectively in English.

• Awareness of and compliance with legal, regulatory, and procedural requirements relevant to the role.

• Adherence to the principles and standards outlined in North Memorial Health's Code of Conduct.

• Protection of patient and team member privacy, accessing information only as necessary to fulfill job responsibilities.

• Reporting any violations or concerns to leadership or the Corporate Compliance Officer through established communication channels.

Commitment to Diversity

North Memorial Health is committed to fostering a diverse, inclusive, and authentic workplace. If you are enthusiastic about this opportunity but feel that your experience does not perfectly match every qualification listed, we encourage you to apply. You may still be the ideal candidate for this or other positions.

Work Environment

Work Group: Maple Grove
Hours per pay period: 48
Shift: Daytime, 12-hour shifts
Weekend Requirement: Every third weekend
Call Requirement: None
Work Location: On-site
FLSA Status: Non-Exempt
Benefits: Yes


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