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Clinical Operations Assistant

2 months ago


Maple Grove, Minnesota, United States North Memorial Health Full time

Overview of the Role

The Patient Flow Assistant at North Memorial Health plays a vital role in ensuring seamless care delivery by managing reception and administrative tasks while supporting the operational flow within the care center. This position is essential in upholding Customer Safety Goals, which include safeguarding patient privacy and ensuring accurate patient identification. The Patient Flow Assistant actively contributes to infection control measures, enhances communication among healthcare providers, and promptly responds to patient alerts by notifying the appropriate personnel. This role exemplifies the mission, vision, values, and guiding principles of North Memorial Health.

Key Responsibilities

  • Provide continuous support to patients and their families through effective reception and clerical duties.
  • Maintain the workflow of the care center to facilitate efficient operations for staff and physicians.
  • Ensure compliance with infection prevention practices and promote a safe environment for all individuals.
  • Actively participate in enhancing communication channels among care providers to improve patient outcomes.
  • Respond to patient alarms and alerts, ensuring timely notification of relevant staff members.

Qualifications

Education


• High school diploma or equivalent required.

Experience


• A minimum of 1 year of experience in health unit coordination, scheduling, or registration within a healthcare setting is preferred.

• Demonstrated ability to take initiative and work independently while being accountable and reliable.

• Strong organizational skills with attention to detail and effective planning capabilities.

• Proficient in using computer applications, including Microsoft Office and internet resources.

• Excellent communication skills, with the ability to convey information clearly and concisely in both written and verbal formats.

• Proven conflict resolution skills and the ability to understand and address the needs and feelings of others.

• Commitment to delivering high-quality customer service and adapting to various personalities and situations.

• Knowledge of quality, safety, and infection control standards is essential.

• Proficiency in reading, writing, and speaking English effectively.

• Understanding of legal, regulatory, and procedural requirements related to the role.

• Adherence to the principles and standards outlined in North Memorial Health's Code of Conduct.

• Respect for patient and team member privacy, accessing information only as necessary for job functions.

• Reporting any violations or concerns to leadership or the Corporate Compliance Officer through established communication channels.

North Memorial Health is committed to fostering a diverse and inclusive workplace. If you are enthusiastic about this opportunity, we encourage you to consider applying, even if your experience does not align perfectly with every qualification listed. You may be the ideal candidate for this or other positions.

Work Group: Maple Grove

Hours per pay period: 48

Shift: Day shifts of 12 hours

Weekend Requirement: Every third weekend

Call Requirement: None

Remote or On-site: On-site

FLSA Status: Non-Exempt

Benefits: Yes