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Business Analyst

1 month ago

Brentwood, Tennessee, United States Tractor Supply Full time
Job Summary

The Omni Channel Operations Analyst will be responsible for managing the operational aspects of our returns and fulfillment processes, including analysis, exception management, and process improvement. This role will work cross-functionally with vendors and internal departments to improve processes that aid in reducing profit and sales loss and to continually improve the overall customer experience.

Key Responsibilities
  • Manage the operational aspects of returns and fulfillment processes, including Buy Online Pickup in Store, Ship from Store, Ship from DC, Return to Vendor (RTV), Claims process, In store returns, and 3rd Party Liquidators/Vendors.
  • Maintain tight control of what gets paid and how much is paid based on budget considerations.
  • Properly manage claims and serve as a resource to staff on proper handling and decisions in the claims process.
  • Use analytics and best practices to identify opportunities to improve returns programs, customer experiences, and optimize return shipping rates & expenses.
  • Work with Product Managers & third-party partners to develop long-term technical & process solutions to drive improvements.
  • Develop cross-functional relationships with various operational groups, including Logistics, Stores, Finance, Accounting, LP, and Customer Service, to drive operational changes within the organization.
  • Develop and report to leadership key insights into the Omni Channel business.
  • Provide regular Omni-channel metrics and analysis reporting for management team and cross-functional teams.
  • Drive strategic initiatives and projects, from research and discovery, requirements gathering to project plan task deliverables. Once implemented, manage continuous improvement, and support the business unit in driving additional profitable sales.
  • Accountable for driving improvement in key metrics for the business.
Requirements

Experience: 3+ years of related business experience in Omni-Channel or Ecommerce.

Education: Bachelor's degree in Business, Operations, Planning, Supply Chain, IT, or an appropriate business-related field of study. Any suitable combination of education and experience will be considered.

Preferred Knowledge, Skills, and Abilities
  • Good knowledge of the LTL industry, including handling of freight, loading trailers, and proper documentation.
  • Excellent communication and presentation skills, including story-lining, email communication, and strong personal impact.
  • Strong quantitative problem-solving skills, with a curiosity for understanding root causes.
  • Familiarity with claims/Returns/RMA processes.
  • Ability to bridge between technical solutions and real-life organizational dynamics.
  • Strong Microsoft Office skills, particularly Excel, Pivot tables.
  • Possess Business Intelligence Software experience and quick software acumen.
  • SAP Business Objects, Tableau, PowerBI software experience preferred.
  • Strong thought leadership, with the ability to stand up for ideas and concepts while maintaining a collaborative spirit.
  • SQL experience a plus.
Working Conditions
  • Hybrid / Flexible working conditions.
Physical Requirements
  • Sitting.
  • Standing (not walking).
  • Walking.
  • Kneeling/Stooping/Bending.
  • Reaching overhead.
  • Lifting up to 10 pounds.
Disclaimer

This job description represents an overview of the responsibilities for the above-referenced position. It is not intended to represent a comprehensive list of responsibilities. A team member should perform all duties as assigned by his/her supervisor.

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CONNECTION

Our Mission and Values are more than just words on the wall - they're the one constant in an ever-changing environment and the bedrock on which we build our culture. They're the core of who we are and the foundation of every decision we make. It's not just what we do that sets us apart, but how we do it.

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EMPOWERMENT

We believe in managing your time for business and personal success, which is why we empower our Team Members to lead balanced lives through our benefits total rewards offerings. For full-time and eligible part-time TSC and Petsense Team Members. We care about what you care about.

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OPPORTUNITY

A lot of care goes into providing legendary service at Tractor Supply Company, which is why our Team Members are our top priority. Want a career with a clear path for growth? Your Opportunity is Out Here at Tractor Supply and Petsense.

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