Senior Business Analyst for Workforce Management

3 weeks ago


Brentwood, Tennessee, United States Ardent Health Full time

Ardent Health Services is a leading provider of healthcare in communities across the country.

Through its subsidiaries, Ardent owns and operates nearly 200 sites of care and 30 hospitals across six states.

With a strong commitment to outstanding workplace cultures, Ardent has earned recognition on Modern Healthcare's Best Places to Work list in 2022.

Ardent has also been recognized by Comparably's Best Places to Work Awards, earning honors in the Best CEO, Best Company for Women, Best Leadership Teams, and Best Work-Life Balance categories.

We are seeking a highly skilled Senior Analyst to join our information technology team as a UKG Pro Workforce Management specialist.

The successful candidate will be responsible for providing client support, performing analysis, design, configuration, testing, documentation, and rollout of technologies to meet Ardent's enterprise needs.

Key responsibilities include:

  • Leading designated projects within the UKG Pro WFM environment
  • Developing system strategies with management and other stakeholders
  • Conducting business needs analyses
  • Identifying and mitigating project risks
  • Supporting application users and assisting in the implementation of application projects
  • Providing support to end users of the UKG Pro WFM system by diagnosing, resolving, and documenting application errors
  • Operating as a Subject Matter Expert (SME) for the UKG Pro WFM implementation
  • Assisting in the testing, deployment, and stabilization of releases
  • Providing UKG Pro WFM reporting support to the Payroll, Nursing, Accounting, and Finance teams
  • Performing tasks in accordance with IT project plans
  • Participating in support skills improvement activities
  • Working with IT Security to identify, implement, and maintain security measures
  • Following change management processes for all changes to production systems
  • Prioritizing and completing assigned tasks while reporting progress or escalating problems to management
  • Independently planning, coordinating, and monitoring the development, evaluation, and implementation of complex information systems projects

Requirements include:

  • Bachelor's Degree in Computer Science or equivalent experience
  • Design, configuration, and testing experience with UKG Pro WFM
  • Strong understanding of integration concepts, including interfaces and other data transfer or flow methodologies
  • Ability to stay engaged professionally and positively when working with user and vendor communities
  • Strong project management skills
  • Ability to perform after-hours remote system support as a member of an on-call group
  • Flexible with the ability to lead multiple projects and prioritize tasks as necessary
  • Project Management skills, knowledge, and experience
  • Critical thinking skills for resolving system, application, or process problems
  • Strong organization, customer service, and time management skills
  • Possess an understanding of Desktop applications, Inter/Intranet applications, and email

Ardent Health Services is an equal opportunity employer and welcomes applications from diverse candidates.



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