Front Desk Representative

17 hours ago


Miramar, Florida, United States Choice Hotels Full time
Job Summary

This role is responsible for providing exceptional guest experiences and ensuring seamless check-in and check-out processes. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to multitask in a fast-paced environment.

Key Responsibilities
  • Greet guests and patrons, providing a warm and welcoming atmosphere
  • Manage guest check-ins and check-outs, ensuring accuracy and efficiency
  • Operate the hotel switchboard, handling calls and providing information
  • Manage room assignments and key distribution
  • Process payments and handle cash transactions
  • Provide guests with information on hotel services, amenities, and local attractions
  • Respond to guest inquiries and resolve issues in a professional and courteous manner
Requirements
  • High school diploma or equivalent required
  • Previous customer service experience preferred
  • Ability to work in a fast-paced environment and multitask
  • Excellent communication and interpersonal skills
  • Ability to work a variety of shifts, including evenings and weekends
What We Offer

Choice Hotels is committed to providing a positive and supportive work environment. As a Front Desk Agent, you will have the opportunity to work with a diverse team, develop your skills and knowledge, and contribute to the success of our hotel.



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