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Rooms Controller
2 months ago
Hilton Sandestin Beach prides itself on providing each guest with the very best service. To do this, we must attract and retain only the very best team members to join us on our very special and singular journey. While our guests are the lifeblood of our business, our team members are the heart and soul that allows our hotel to thrive. Working with Hilton Sandestin Beach means working with a group of leaders committed to your success and your future.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Free daily meal service (lunch or dinner)
- Health insurance
- Paid sick time
- Paid time off
- Vision insurance
Position Purpose:
To ensure that the resort's room inventory is controlled, to maximize revenue and increase occupancy. To increase guest satisfaction by providing efficient and courteous guest service in accordance with the standard of the Hilton Sandestin Beach Golf Resort & Spa. To increase guest satisfaction and loyalty by ensuring room type and other special requests are fulfilled.
Essential Functions:
- Pre-assign incoming groups, Hilton Honors guests, and other “Best Guests” using the CRM report taking into account special requests and available upgrades.
- Monitor room type availability for groups to ensure that room types are available when total rooms are available.
- Monitor the tape chart daily to ensure that there are no match blocks.
- Coordinate with the reservations department to ensure same day reservations requests are not overlooked.
- Demonstrates a working knowledge of all services and facilities in the hotel.
- Demonstrates proficiency in the hotel’s property management system, ONQ.
- Attend weekly staff meetings with group resumes to understand the group's blocks and needs.
- Monitor pending rooms and place reservations in Vacant/Ready rooms when possible.
- All other responsibilities as assigned by your supervisor.
Supportive Functions:
- Assist front desk with check-in and check-outs, and daily checklists when necessary.
- Answer reservations phone calls as needed and assist when call volume is high.
Experience:
- Previous hotel front desk or reservations experience required. Supervisory experience preferred.
Other:
Due to the cyclical nature of the hospitality industry, employees may be required to work varying schedules to reflect the business needs of the hotel.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
