Customer Service Representative

2 days ago


San Diego, California, United States Williams-Sonoma Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Cashier, Holiday Seasonal, Fashion Valley. As a key member of our sales floor team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining a positive and engaging store environment.

Key Responsibilities
  • Customer Service: Engage with customers, respond to their needs, and provide personalized service to create a positive and lasting impression.
  • Transaction Processing: Accurately and efficiently process sales, returns, exchanges, and other transactions at the cash wrap.
  • Visual Merchandising: Maintain the visual standards and supplies of the cash wrap area to ensure a clean and organized environment.
  • Teamwork: Collaborate with colleagues to achieve sales goals, resolve customer issues, and maintain a positive team dynamic.
Requirements
  • Customer Service Experience: 1-2 years of experience in a customer-facing role, preferably in retail or hospitality.
  • Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and colleagues.
  • Problem-Solving: Ability to resolve customer complaints and issues in a professional and courteous manner.
  • Availability: Availability to work a minimum of two regularly scheduled shifts on the weekend and two during the week, with flexibility to work additional hours as needed.
Physical Requirements
  • Mobility: Ability to be mobile on the sales floor for extended periods of time.
  • POS System: Ability to operate the point-of-sale system efficiently and accurately.
  • Lifting: Ability to lift and mobilize medium to large items, up to 75 pounds, while utilizing appropriate equipment and safety techniques.
About Us

Williams-Sonoma, Inc. is a premier specialty retailer of high-quality products for the kitchen and home. We offer a competitive compensation package, including pay and benefits, and a generous discount on all Williams-Sonoma, Inc. brands. We are an equal opportunity employer and welcome applications from diverse candidates.



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