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Customer Service Representative

2 months ago

San Diego, California, United States Tandem Diabetes Full time

About Tandem Diabetes Care

Tandem Diabetes Care is a leading manufacturer of insulin pumps and continuous glucose monitoring systems. We are dedicated to making the lives of people with diabetes better and better through relentless innovation.

Job Summary

We are seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for capturing technical inquiries from our customers over the phone and via email, providing the highest caliber of customer support.

Key Responsibilities

  • Capture technical inquiries from customers and provide timely and satisfactory resolution of calls and online contacts.
  • Determine the level of complexity of each contact and achieve the highest initial resolution in an empathetic and supportive manner.
  • Document every call in our Client Relationship Management system.
  • Act as a customer advocate to represent customer needs internally.
  • Perform timely and satisfactory resolution of calls and online contacts.

Requirements

  • High School Diploma Required
  • 1 year previous experience in a Customer/Patient Support or Technical Service role preferred but not required.
  • Bilingual-English/Spanish desired.

What We Offer

  • Competitive salary and benefits package
  • Opportunity to work with a leading manufacturer of insulin pumps and continuous glucose monitoring systems
  • Collaborative and dynamic work environment
  • Professional development opportunities

Shift Schedules

We offer a variety of different shift options, including weekends, evenings, graveyard, and 4X10's (compressed work schedule). We also pay shift differentials for those non-traditional hours.

Referrals

We love a good referral If you know someone who would be a great fit for this position, please share.

Skills

  • Dedicated: Devoted to a task or purpose with loyalty or integrity
  • Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
  • Goal Completion: Inspired to perform well by the completion of tasks
  • Job Security: Inspired to perform well by the knowledge that your job is safe