Retail Operations Key Leader

2 weeks ago

Ann Arbor, Michigan, United States Sierra Full time

At Sierra, we believe that every day is an opportunity to explore and discover new adventures. Our work environment is filled with excitement and possibilities, empowering our team members to innovate and adapt to the ever-changing landscape of retail.

Position Overview: Elevate Your Career

The Key Leader role is a significant advancement from the Coordinator position. Key Leaders primarily function as Coordinators while occasionally stepping into a leadership capacity, overseeing all facets of store operations. This role requires flexible availability, including evenings and weekends, and exemplifies outstanding customer service.

  • Fosters a welcoming atmosphere for both internal and external customers
  • Encourages a culture of transparency and trust; upholds confidentiality
  • Serves as Manager on Duty, adhering to company policies and procedures
  • Ensures the store team executes tasks in alignment with operational plans; prioritizes effectively
  • Addresses immediate customer service concerns and provides constructive coaching to team members
  • Utilizes discretion in customer service policies to enhance customer satisfaction
  • Maintains optimal Associate coverage in service areas to ensure a positive customer experience
  • Guarantees compliance with all operational protocols
  • Oversees opening and closing procedures in accordance with company standards
  • Communicates clearly and effectively with management and team members regarding priorities and progress
  • Encourages and accepts recognition and constructive feedback
  • Provides coaching and recognition to team members
  • Collaborates with management to identify training needs for Associates to enhance effectiveness
  • Ensures compliance with all labor laws, policies, and procedures
  • Promotes credit and loyalty initiatives
  • Participates in shrink reduction strategies and programs
  • Advocates for safety awareness and maintains a secure environment
  • Other responsibilities as assigned

Ideal Candidate Profile:

  • Ability to work a flexible schedule, including evenings and weekends
  • Team-oriented, collaborating effectively with peers and supervisors
  • Capable of adapting to changes in direction or unexpected situations
  • Familiarity with company software, systems, and procedures
  • Understanding of merchandise flow within retail environments
  • Demonstrated problem-solving abilities
  • Adept at coaching, delegating, and following up on multiple tasks
  • Ability to respond swiftly in challenging situations
  • Skilled in multitasking
  • Exceptional communication and organizational skills with a keen attention to detail
  • Minimum of 1 year in retail, with at least 6 months in a leadership role

Benefits: Our benefits package includes an Associate discount, Employee Assistance Program, smoking cessation support, bereavement leave, 401(k) contributions, childcare and cell phone discounts, pet and legal insurance, access to a credit union, and referral bonuses. Eligible employees may also receive 401(k) matching, medical/dental/vision coverage, Health Savings Accounts, life insurance, short and long-term disability, paid parental leave, and paid time off. All benefits are subject to the terms of the applicable plan or program and may change over time.

This position offers a competitive starting pay range, with actual pay determined by various factors, including relevant skills, qualifications, and experience.

At Sierra, we embrace the unknown and support each other on our journeys. Every day presents a chance to redefine what is possible within our stores. We are committed to fostering an inclusive environment that values diverse perspectives and experiences.

We consider all applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. We also provide reasonable accommodations to qualified individuals with disabilities in accordance with applicable laws.

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