Part-time Tagalog Customer Service Representative

2 weeks ago

Washington, Washington, D.C., United States Headway Workforce Solutions Full time

Headway Workforce Solutions is currently seeking skilled individuals to work from home as Bilingual Tagalog Telephone Interviewers. As a representative of our esteemed organization, you will be responsible for conducting quality control evaluations with health plans over the telephone.

This remote position offers a competitive hourly rate of $15.00 and a consistent schedule, Monday through Friday, with up to 40 hours per week based on performance, availability, and project needs.

We are looking for highly motivated and detail-oriented individuals who can accurately record outcomes and issues while reading questions clearly and verbatim to participants.

In this role, you will have the opportunity to develop your skills in communication, customer service, and conflict resolution while working in a dynamic and supportive environment.

The successful candidate will possess excellent verbal and written communication skills, both in English and Tagalog, and will be comfortable making a high volume of calls within specific time constraints.

To succeed in this position, you must have strong attention to detail, be able to multitask effectively, and maintain a professional demeanor in a fast-paced environment.

We offer paid training, which includes online home study and certification, as well as opportunities for professional growth and development. If you are a motivated and results-driven individual looking for a challenging and rewarding opportunity, we encourage you to apply.

Responsibilities:

  • Contact health plan call centers across the country to help evaluate healthcare compliance
  • Conduct quality control evaluations over the telephone
  • Read questions clearly and verbatim to participants
  • Accurately record outcomes and issues
  • Provide excellent customer service and resolve conflicts effectively

Requirements:

  • Ability to read, speak, and write Tagalog and English fluently
  • Telephone interviewing experience, at least 6 months (preferably in a research setting or conducting calls with scripted telephone etiquette)
  • Strong attention to detail and ability to multitask effectively
  • Past experience using technology as part of their day-to-day tasks (preferred experience in collecting data using computer-assisted interviewing)
  • High school diploma or GED required
  • Background check required

Working from Home Requirements:

  • Must have own laptop/computer for this role
  • Use own phone to make outbound calls
  • Hard-wired high-speed internet service required – must be able to connect via Ethernet cable connection (within 25ft of workspace)
  • Alternate telephone (i.e. cell) to use to access AIR systems as part of login process and for communicating issues to physical call center
  • Proficiency with troubleshooting and using computers
  • Quiet, private space in home to conduct work

Benefits:

  • Competitive hourly rate of $15.00
  • Consistent schedule, Monday through Friday, with up to 40 hours per week based on performance, availability, and project needs
  • Paid training, including online home study and certification
  • Opportunities for professional growth and development
  • Earn quarterly bonuses based on performance
  • AIR provides IT equipment and resources (phone, headset, system access)

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