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System & Network Operations Team Lead

2 months ago

Topeka, Kansas, United States Capfed Full time
Job Title: System & Network Operations Team Leader

Join Capfed's team as a System & Network Operations Team Leader, responsible for overseeing the day-to-day operations of the System & Network Operations Center (SNOC). This role involves managing a team of technicians and analysts, ensuring the smooth operation of the data center, and providing exceptional customer service.

Key Responsibilities:
  • Supervise and mentor a team of technicians and analysts to ensure they are trained and technically proficient in new systems and applications.
  • Perform quality and KPI monitoring, assess, implement, and track performance indexes, and provide feedback with coaching sessions.
  • Support SNOC team members and work with them to identify staff gaps and provide updates to management.
  • Manage the process for resolving issues reported to the SNOC, providing support and mentorship to technicians and analysts.
  • Provide timely and accurate information to management and staff regarding the status and scope of various system problems, implementations, and future needs.
  • Develop and update documentation for all facets of IT Systems & Network Operations functions and ensure team members understand how to perform procedures.
  • Participate in special projects such as Disaster Recovery tests and testing of new systems.
Requirements:
  • Eight or more years of experience in help desk, operations, or in an IT related role.
  • Four-year college degree and IT industry certifications preferred.
  • Ability to communicate with co-workers, managers, vendors, and repair personnel for both in person and by telephone.

Capfed is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.